Aha! Roadmaps | Account merge and migration services

Organizations are dynamic and ever-evolving. And so are their needs and requirements.

As your company changes, preferences for managing your Aha! account may shift or become different by team or location. This is why we offer limited account merge and account migration services.

Our account merge service supports larger customers who want to combine data that exists in two or more trial or paid accounts.

Our account migration service supports larger customers in migrating their accounts to a new data center in the U.S. or EU.

Each service is predominantly reserved for Aha! Roadmaps customers that are on our Enterprise or Enterprise+ annual plan with a minimum of 20 paid seats. There is also a one-time cost associated with each service.

Click any of the following links to skip ahead:

• Account merge service

• Account migration service

• Frequently asked questions

Account merge service

A large company may discover that two of their teams have been independently using Aha! Roadmaps and decide to merge the accounts. We recommend one Aha! account per company — so you can fully utilize the power of portfolio collaboration and visual roadmap views.

Workspace owners can merge accounts manually by following these instructions, but for large accounts this process can sometimes be complex. This is why we provide an account merge as a service to our customers.

All requests for account merge services should be routed to support@aha.io.

Once the request has been received from your team, expect the following:

• Our Customer Success team will work with you to understand your needs in more detail.

• We will obtain confirmation from an account billing admin that the team would like to proceed with the account merge.

• We will send you a quote for the service.

• Once the invoice has been paid, our engineering team will schedule the merge for a specific date and time.

• Once the merge is complete, we will close down the old account and apply a credit to the target account if applicable.

• We will confirm that the merge is completed and send the resulting invoice for the new seats with the credit applied if applicable.

The merge process will typically take no longer than 24 hours to complete once it has been approved and scheduled. When it is complete, your team can log back into the target account and get back to work.

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Account migration service

Prior to March 2022, all accounts were established in the U.S. Now that we offer two data regions, some customers may choose to switch data centers. This is why we provide a limited account migration service to our customers.

All requests for account migration services should be routed to support@aha.io.

Once the request has been received from your team, expect the following:

• We will obtain confirmation from an account admin that the team would like to proceed with the data migration.

• We will bill you for the one-time cost.

• Once the invoice has been paid, our Customer Success team will schedule the migration for a specific date and time.

• We will confirm that the migration is completed.

The migration process will typically take less than 24 hours to complete once it has been approved and scheduled. When it is complete, your team can log back into the target account and get back to work. It is important to note that even if you select the new EU data center, some administrative data and services will be provided from the U.S.

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Frequently asked questions

To help cover all the details you need to know in regards to these services, we have compiled a set of frequently asked questions:

What is a data region?

A data region is where your account is primarily located

Which data regions does Aha! support?

We offer two options: Virginia, U.S. and Ireland, EU.

How do I select a data region?

Your preferred data center location can be selected when the account is first created. If your account was created on or before March 2022, the U.S. was selected by default.

Will all data be stored in the selected data region?

No. Regardless of which preferred data center location was selected — some account administration, analytics and support data will always be stored in the U.S.

How do I know what my data region is?

To identify this location, you can send a request to support@aha.io.

Can I change to a different data region?

To change this location, you can send a request for migration services to support@aha.io.

Can I store account data from the same account in separate data regions?

No. All account data must be hosted in the same data region.

What do the services cost?

Please contact us at support@aha.io with your requirements and we can generate a quote for you based on your company's needs.

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