Product support

Only experts work here

Not your typical support

Every member of our Customer Success team has deep product management and marketing expertise. And we serve businesses of all sizes — from startups to global enterprises — to make our software work best for you. No automated responses. No tiered support. No long wait times.

A global team

Our customers are spread across the world. So, we are too. Our fully remote team works across four continents, six countries, and eight time zones. No matter the time, day, or location, count on our product support team to answer your questions 24/7. Contact us — from anywhere at any time.

Radically responsive

When you ask for help, we know that you need us. And we want to be useful to you — immediately. That is why, in July 2014, we pioneered The Responsive Method. These principles are the engine that drives our sense of urgency and growth. We respond super fast.

  • < 2 hour first-response time
  • 24/7 support
  • Global coverage

Integrate with how you work

We understand that every team works differently. And a new tool needs to fit into your overall team structure. That is why our data model is flexible — to work with how your team works best. We support more than 30 integrations and have helped thousands of customers integrate our software into their organization. If you need help creating the perfect workflow or integrating with a tool your team already depends on, just ask.

Customer Success Team

Our team is here for you

Our Customer Success team has deep expertise — we are all former product and marketing managers. We like to be helped by people who really understand us. You probably do too. Collectively, our team has led product and marketing across industries and brings deep experience:

  • 255 Years of product experience
  • 325 Products managed
  • 1242 Product launches
  • $3.05B Product revenue
Aha! is the world's #1 roadmap software
The world's #1 roadmap software