The Enterprise+ plan and the included Concierge service is for businesses who demand the best. You and your product management team will experience a close, personal relationship with us and have access to unparalleled services, insights, and advice.
We are here to help you reach your product goals, make the most of your investment, and ensure that Aha! fits into the workflow of your entire company.
Regardless of the plan you are in, we respond to all incoming support requests as quickly as possible (typically in less than 2 hours). However, the Enterprise+ plan allows us to provide a higher level of strategic services to a select group of organizations who want us to take a more hands-on, consultative approach.
If you select the Enterprise+ plan, we may provide the following security assessment service as the last step of a trial or pilot for larger organizations who are planning on widely deploying Aha!
We also provide the following services on an ongoing basis after you have become a paying customer.
Every member of our Customer Success team is a former product manager. This means that they are both experts in Aha! and product management. It's also important to know that no one on the team receives a commission. You can be confident that we'll make every recommendation with only your team and our relationship in mind.