Aha! Ideas Advanced plan features

Aha! Ideas comes with two plan options. Essentials includes everything you need to collect feedback from your customers, employees, and partners — branded ideas portals, unlimited portal users, ideas scorecards, and basic reporting.

The Advanced plan is for users who want to expand how they collect feedback and develop empathy. With Advanced, you can invite your customers to live empathy sessions, translate your portal into their preferred language, install a feedback widget in your own web application, accept proxy votes through your sales and support teams, and use advanced reports to gather further insights.

All Aha! Ideas trials start on the Ideas Advanced plan. If you are an Ideas Essentials or Aha! Roadmaps user, contact us if you would like a live demo of Advanced functionality or would like to try using anything you see here in your account.

Note: Roadmaps accounts created before October 20, 2020 include the Ideas Advanced functionality custom ideas portal domains and proxy votes.

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Custom ideas portal domains

Give your ideas portal a custom URL that aligns with your company's domain to ensure a consistent customer experience. In Ideas Essentials, your ideas portal URL is in the format yourname.ideas.aha.io. For example, our ideas portal is big.ideas.aha.io. With Advanced, you can completely customize the URL itself to match your company's URL.

Read more about creating a custom ideas portal domain.

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Ideas portal language settings

Ideas portals give your customers a voice — so it makes sense that your ideas portals should reflect the language your customers are most comfortable with. With portal language settings, your ideas portal will automatically detect the user's browser setting and display standard text in one of five languages (English, Spanish, German, French, or Dutch) to capture insights from more of your users.

Support Ideas translation overview

Read more about using ideas portal translation.

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Empathy sessions

Empathy sessions are a great way to bring people together for a focused conversation. You can define a specific topic for your empathy session — such as an upcoming feature or new service. Automatically invite everyone associated with a particular idea (or ideas), then use the threaded conversations and polls to probe deeper into what your customers actually need. After the session, gather the qualitative and quantitative insights and use them to create new ideas or link them to existing ones.

Support Ideas empathy sessions

Read more about creating empathy sessions.

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In-app feedback

Take feedback collection outside your ideas portal and gather your customers' thoughts right in your web application. Once you install the feedback widget code snippet on your application, you can install as many feedback widgets as you like. Solicit feedback from your users about a particular portion of your application. The community-based approach gives users a way to interact directly with your team — as well as with each other. And you get to join the conversation as well. Discuss the feedback with your users in threaded conversations and then analyze the conversation back in Aha! Ideas to identify future enhancements.

Support Ideas in-app feedback

Read more about using the in-app feedback widget.

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Proxy votes

Sometimes your best ideas do not come from your customers directly. They come second-hand from your customer-facing teammates. Sales and support teams can vote for an idea on behalf of a customer through proxy votes and they can include details about the opportunity. You can report on proxy votes as well as votes received through Salesforce and Zendesk integrations. Your customer-facing teammates can follow the ideas your customers value the most.

Ideas portal proxy vote (core)

Read more about using proxy votes.

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Advanced reporting

If you have a lot of ideas, reporting is the key to visualizing trends in your data. In Ideas Essentials, you can prioritize ideas in the priorities chart and analyze them in a list report. But to dive deeper, you need advanced reporting tools. Ideas Advanced includes customizable charts and pivot tables to help you highlight insights that you might otherwise miss.

Status and category pivot report (ideas core)

Read more about using charts and pivot tables.

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