Aha! Ideas | View integration log messages

You can share documents and files with storage solutions like Dropbox or Google Drive, or keep the team in sync by sending updates to Slack or Microsoft Teams. Users in your Aha! Ideas account (and your ideas portals) can log in through single sign-on (SSO), and developers in your account can use the Aha! REST API to build connections between your Aha! Ideas account and the tools and data sources your team needs. And if you are an Ideas Advanced customer, you can invite proxy votes from your sales and support teams through integrations with Salesforce and Zendesk.

When something is not behaving as expected with an integration, your first step for correcting the issue is to view the integration logs.

Note: Aha! displays the last 200 integration logs.

Click any of the following links to skip ahead:

View integration log messages

You can view integration logs in two places:

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Log message types

  • Red | Error: Red error logs indicate that something in the integration failed. They are often preceded by an amber warning that offers a more technical description of the issue, which can be helpful for understanding the reason for the failure. For example, a red error log may be logged if you do not allow list the Aha! IP addresses and Aha! Ideas cannot contact your server.

  • Orange | Warning: Orange warning logs indicate something happened that may be unexpected but is not necessarily a problem. Warnings can provide reasons for an error or offer additional background to help you troubleshoot an issue.

  • Blue | Information: Info logs indicate that something interesting happened. For example, this might include something like "Received a webhook."

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Resolve integration errors

Most errors are caused by problems with the integration configuration and can be resolved by changing the integration settings. When you understand the error logs, you can search for solutions on our knowledge base.

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If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds fast.

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