View Aha! Ideas integration log messages

Integrations enhance your Aha! Ideas account. You can collect idea votes on behalf of your customers with Salesforce and Zendesk integrations, share documents and files with storage solutions like Dropbox or Google Drive, and keep the team in sync by sending updates to Slack or Microsoft Teams. Users in your Aha! Ideas account (and your ideas portals) can log in through single sign-on (SSO), and developers in your account can use the Aha! REST API to build connections between your Aha! Ideas account and the tools and data sources your team needs.

Integration log messages in Aha! Ideas.

When something is not behaving as expected with an integration, your first step for correcting the issue is to view the integration logs.

Note: Aha! displays the last 200 integration logs.

Click any of the following links to skip ahead:

View integration log messages

You can view integration logs in two places:

  • Settings ⚙️→ Account → Integrations for account-level integrations.

  • Settings ⚙️→ Workspace → Integrations for workspace-level integrations.

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Log message types

  • Red | Error: Red error logs indicate that something in the integration failed. They are often preceded by an amber warning that offers a more technical description of the issue, which can be helpful for understanding the reason for the failure. For example, a red error log may be logged if you do not allow list the Aha! IP addresses and Aha! cannot contact your server.

  • Orange | Warning: Orange warning logs indicate something happened that may be unexpected but is not necessarily a problem. Warnings can provide reasons for an error or offer additional background to help you troubleshoot an issue.

  • Blue | Information: Info logs indicate that something interesting happened. For example, this might include something like "Received a webhook."

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Resolve integration errors

  • Most errors are caused by problems with the integration configuration and can be resolved by changing the integration settings. When you understand the error logs, you can search for solutions on our knowledge base.

  • If an article does not help or you are still struggling, please reach out to our Customer Success team. When you contact support, provide the name of your integration and the account or workspace where you have enabled it to help them expedite a solution for you.

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