This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.
Aha! Roadmaps | Custom knowledge base domains
Just like your website, your knowledge base is an extension of your brand — you want your visitors to know they are in the right place. By default, your knowledge base URL is in the format: accountname.aha.site. If you prefer to use a URL with your company's own domain to create a unified brand experience for your knowledge base visitors, you will want to enter a custom domain or CNAME.
A CNAME is a DNS record that allows users to specify that a domain name is an alias — or an alternate name — for another domain. For example, instead of accountname.aha.site, you could host your knowledge base at support.yourcompany.com.
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