Aha! Ideas | User permissions
There is no one-size-fits-all when it comes to user permissions. Set permissions too loosely and you risk a well-meaning teammate changing an account-wide setting. Restrict access too much and you cannot collaborate effectively with the people who contribute to your team's success.
Aha! Ideas is where you capture feedback, uncover the best ideas, and develop customer empathy. So you want to invite the right people to the conversation. With our sophisticated user permissions, you can have the best of all worlds ā administrators with the ability to align workflows across workspaces, contributors who are fully engaged in idea management, reviewers who can provide insights, and viewers who can stay informed of the latest.
In this article, we will cover all of the user permission levels, the difference between the three administrator levels, and show how you can manage user permissions in your account. Note: Aha! Ideas users are members of your team who work with you in your Aha! Ideas account. Ideas portal users are people who interact with your ideas portals to leave you feedback. This article is about permissions you can give to your team, but you can also manage ideas portal users in your portal settings.
Click any of the following links to skip ahead:
Non-admin user roles
There are four primary levels of user permissions in Aha! Ideas (though you can grant any user level administrator privileges). You can give a user different user roles in different workspaces in your account.
Permission | Owner | Contributor | Reviewer | Viewer |
Add and manage users within the workspace | x | |||
Create new workspaces* | x | |||
Create workspace-level integrations | x | |||
Customize workspace settings | x | |||
Manage ideas | x | x | ||
Manage segments (Advanced plan) | x | x | ||
Manage organizations (Advanced plan) | x | x | ||
Create and manage empathy sessions (Advanced plan) | x | x | ||
Create and manage feedback widgets (Advanced plan) | x | x | ||
Create workspace-level notes and whiteboards | x | x | ||
Create and edit personal notes and personal whiteboards | x | x | ||
Share workspace notes and whiteboards | x | x | ||
Edit workspace notes and whiteboards | x | x | x | |
Add private comments on ideas | x | x | x | |
Create and edit ideas from within Aha! Ideas** | x | x | x | |
Add public comments on ideas** | x | x | x | |
Add comments | x | x | x | |
Use AI to draft and improve text | x | x | x | |
Edit approval to-dos | x | x | x | |
View existing segments (Advanced plan) | x | x | x | x |
Share Aha! Ideas views as webpages | x | x | x | x |
Comment on to-dos | x | x | x | x |
Create and complete to-dos | x | x | x | x |
Create reports | x | x | x | x |
Be added as a watcher on records | x | x | x | x |
Be assigned to ideas | x | x | x | x |
Create and edit personal notes and personal whiteboards | x | x | x | x |
*New workspaces can be added by owners using the + icon located on the upper-right side of the toolbar and can be created anywhere in the workspace hierarchy that the owner has visibility. Customization administrator access is required to edit the workspace hierarchy.
**Reviewers can create ideas and edit only their own ideas. They can add public comments to ideas through an ideas portal but not through the Aha! account.
Administrator roles
Administrator roles give users the ability to edit various account-level settings. Admins are a secondary user role, which means that you can give any user in your account admin permissions, including users without permissions to see any workspaces in your account.
Administrators can also view and edit every report in the account, even those that have been set as View only. This way administrators can audit and organize the views that are saved in their Aha! Ideas account.
There are three different administrator access levels. Any user with administrator-level permissions can create an account-level integration.
Account: Account admins can access the account settings, such as the account profile.
Billing: Billing admins can access the account-level billing and user permissions. Your account must always have at least one billing administrator. You cannot delete or disable your only billing administrator.
Customization: Customization admins can access account-level customizations such as ideas portals (and ideas portal settings), scorecards, and workspace hierarchy.
Permission | Account | Billing | Customization |
Change the account profile | x | ||
Adjust security settings | x | ||
Implement account-level single sign-on (SSO) | x | ||
Manage external sharing | x | ||
Monitor account activity | x | ||
Manage users and user permissions | x | ||
Add or remove paid seats | x | ||
View invoices | x | ||
Manage your workspace hierarchy | x | ||
Create custom statuses and workflows | x | ||
Manage workflow approval groups | x | ||
Create custom scorecards | x | ||
Create and manage tags | x | ||
Create and manage custom fields | x | ||
Create and manage custom record layouts | x | ||
Create and configure ideas portals | x | ||
Access the recycle bin | x |
User permissions across the workspace hierarchy
If you have a workspace hierarchy set up in Aha! Ideas with at least one workspace line and a child workspace, then the following also applies. A user with explicit permission at the workspace line level will have that permission for all child workspaces. The only exception is if they are given more permission for a specific workspace. (They cannot be given less permission for a workspace in that line.)
Disabling and deleting users
If you are an administrator with billing permissions, you have access to Settings ā Account Billing Users, where you can edit the permissions and profiles of your users. Here, you can also choose to Disable or Delete a user.
Disabled users do not count as paid seats and can be reactivated later. Disabling a user does not remove records they have created.
Deleted users are removed permanently from the list of users. Deleting a user does not remove records they have created.
Default user permissions
Account administrators can set default user permissions for new users. Once set up, default permissions will be preselected for new users as a starting point when you add them to your account. Then you can further define which permissions you want a user to have before sending the new user invite. This saves you time when adding multiple users at once.
To define default permissions for new users, navigate to āļø Settings Account Users and click Set default permissions. Then select the permissions you would like set as a default starting point for new users and click Save. Once saved, the default permissions will be preselected when you add new users.
Users with no permissions
If a user logs into Aha! Ideas but does not have access to any workspaces in your account, they will instead see a notifications page with a list of account administrators who will be able to update their user permissions.
Bulk edit users
To bulk edit user permissions, go to Settings ā Account Users. Select the checkbox next to any name. The Bulk edit button will appear at the top of the user list. You can bulk edit whether users' notifications are enabled, whether the users themselves are enabled, and which user permission level the users should have per workspace.
Export user information by CSV
Billing administrators can export a complete list of users in their account to a CSV file for better visibility and monitoring of the Aha! Ideas user community. Go to Settings āļø Account Users to find the Export Users button.
Exported values include first name, last name, email, last active, seat in use, whether they have administrator rights, the date the user was added to the account, the email address of the person that added the user, and user roles by workspace line and workspace.
Aha! Ideas billing plans
There are two Aha! Ideas billing plans: Essentials and Advanced.
In the Essentials plan, you get access to unlimited ideas portals, ideas portal users, voting, comments, ideas management, custom branding, list reports, single sign-on (SSO) integrations, and Aha! Ideas integrations.
In the Advanced plan, you also get access to advanced features such as empathy sessions, portal language controls, in-app community feedback, advanced reporting, proxy voting, and custom ideas portal domains.
In either billing plan, you pay per Aha! Ideas account user seat and may add unlimited ideas portal users without charge.
Sign up or upgrade your plan under Settings āļø Account Billing.
- Notes
- View Aha! records on whiteboards
- Template library
- AI writing assistant
- Guest access
- Share documents
- Introduction to whiteboards
- The whiteboard toolbar
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- Collaborate on whiteboards
- Convert whiteboard content to Aha! records
- Create wireframes on whiteboards
- Run a successful Aha! trial
- Get started with your new account
- How to build a roadmap in five steps
- Import data
- Explore a demo workspace in your account
- Explore a product workspace in your account
- Explore an IT workspace in your account
- Explore a project workspace in your account
- Explore a services workspace in your account
- Explore a business operations workspace in your account
- Explore a marketing workspace in your account
- How to create a custom whiteboard template
- How to build a roadmap in five steps
- How to visualize linked dependency statuses at scale
- How to import your backlog from Jira
- How to show the strategic progress at multiple levels
- How to identify schedule risks with calculation columns
- How to visualize cross-team capabilities with custom tables (Enterprise+)
- How to add a custom field
- How to pull work from Aha! Roadmaps into Aha! Develop
- How to share a report, roadmap, or view
- How to identify and prioritize high-value ideas
- How to import a Jira backlog into your Aha! account as ideas
- How to edit a status workflow
- How to build your product strategy
- How to host a collaborative brainstorming session
- Workspaces
- Workspaces and workspace lines
- Differences between workspace types
- Create a single-workspace hierarchy
- Create a multi-workspace hierarchy
- Create a portfolio hierarchy
- Workspace templates (Enterprise+)
- Notebook menu
- Files
- Archive or delete a workspace or workspace line
- How to define your product workspace
- Duplicate workspace and workspace line prefix error
- Account settings
- Account billing settings
- Account customization settings
- Workspace settings
- Workspace ideas settings
- Workspace import settings
- Integration settings
- Manage your workspace settings
- Personal settings
- Shortcuts
- Import data from a CSV file
- Import notes from Confluence
- Getting started with capacity planning (Enterprise+)
- Individual capacity planning
- Configure team capacity planning (Enterprise+)
- Estimate work for capacity planning (Enterprise+)
- Automation (Enterprise+)
- Introduction to ideas
- Proxy votes
- Configure your ideas portal
- Manage ideas portal users
- Manage submitted ideas
- Ideas prioritization page
- Emailed ideas
- Submit-only ideas portal
- Private ideas portal
- Public ideas portal
- Ideas overview page
- Ideas chart page
- Create a central workspace to manage all ideas
- How promoted record status drives idea status
- Configure your own ideas portal URL with a CNAME (Ideas Advanced plan)
- Carry over custom field values from ideas to other record types
- "Filter by status" displays duplicate statuses on ideas portal
- Create one ideas portal for all of your workspaces
- Advanced custom portal design
- Import ideas and portal users
- Custom fields for ideas
- Idea management notifications
- Ideas portal weekly summary email
- Manage portal spam
- Introduction to features
- Introduction to epics
- Introduction to requirements
- Tips for managing and prioritizing features
- User story maps
- Workflow board
- Feature scores
- Features prioritization page
- Mockups
- Copy, move, or bulk edit features
- When to use initiatives vs. epics
- Convert features to other record types
- Create flowcharts in the mockups tool
- Carry custom field values from requirements to features
- Estimate effort using custom scorecards
- Add feature start and due dates
- Create templates for features and requirements
- Should I put bugs on my product roadmap?
- Customize feature cards
- Use epics across releases and workspaces
- Introduction to analytics
- Dashboards
- Reports overview
- Step-by-step examples: List reports, pivot tables, and custom roadmaps
- Filter your reports and roadmaps
- List report
- Perform calculations on data in list reports
- Pivot table
- Charts
- Individuals capacity report
- Team capacity report (Enterprise+)
- Resolve capacity conflicts (Enterprise+)
- Troubleshoot missing records on the team capacity report (Enterprise+)
- Dependency report
- Hierarchy report
- Diagram report
- Bulk edit records
- Report on workspace documents
- Access Aha! Notebooks
- Notes
- View Aha! records on whiteboards
- AI writing assistant
- Template library
- Guest access
- Share documents
- Introduction to whiteboards
- The whiteboard toolbar
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- Collaborate on whiteboards
- Convert whiteboard content to Aha! records
- Create wireframes on whiteboards
- Statuses and workflows
- Workflow approvals
- Scorecard equations
- Automated scorecard metrics (Enterprise+)
- Custom fields
- Custom layouts
- Advanced custom layouts (Enterprise+)
- Introduction to advanced equations
- Field identifiers for advanced equations
- Custom equation functions and operators
- Filter arrays with logical operators
- Custom tables (Enterprise+)
- Custom worksheets (Enterprise+)
- Manage at-risk work
- Reference Aha! Roadmaps fields in custom worksheet equations (Enterprise+)
- Link custom tables to each other (Enterprise+)
- Use custom tables to manage strategic opportunities
- Track special customer information
- Best practices for linking your work to strategy
- Best practices for tracking OKRs
- Best practices for configuring Aha! to support SAFeĀ®
- Best practices for configuring Aha! to support the Pragmatic Framework
- Best practices for tracking product development risks
- Best practices for managing cross-functional requests
- How to set product strategy
- How to capture and prioritize customer ideas
- Best practices for launching your ideas portal
- Best practices for managing product platforms
- Best practices for managing solution offerings
- Best practices for managing product components
- Best practices for managing complex product bundles
- Best practices for creating a product information hub
- Best practices for using documents to collaborate with stakeholders
- Enterprise+ plan features
- Advanced custom layouts (Enterprise+)
- Automated scorecard metrics (Enterprise+)
- Automation (Enterprise+)
- Back up your account (Enterprise+)
- Configure team capacity planning (Enterprise+)
- Custom roles (Enterprise+)
- Custom tables (Enterprise+)
- Custom worksheets (Enterprise+)
- Enable IP address based access control (Enterprise+)
- Estimate work for capacity planning (Enterprise+)
- Getting started with capacity planning (Enterprise+)
- Integrate with security webhooks (Enterprise+)
- Link custom tables to each other (Enterprise+)
- Monitor your account activity (Enterprise+)
- Reference Aha! Roadmaps fields in custom worksheet equations (Enterprise+)
- Resolve capacity conflicts (Enterprise+)
- Team capacity report (Enterprise+)
- Work requests (Enterprise+)
- Workspace templates (Enterprise+)
- Account SSO | SAML 2.0
- Account SSO | Google Cloud Identity
- Account SSO | Okta
- Account SSO | OneLogin
- Account SSO | Microsoft Azure Active Directory Services (Azure AD)
- Account SSO | Microsoft Active Directory Federation Services (ADFS)
- Account SSO | Bitium
- Portal SSO | SAML 2.0
- Portal SSO | OpenID Connect
- Portal SSO | JSON Web Token
- Portal SSO | Google Cloud Identity
- Portal SSO | OneLogin
- Portal SSO | Microsoft Azure Active Directory Services (Azure AD)
- Portal SSO | Microsoft Active Directory Federation Services (ADFS)
- Portal SSO | Salesforce
- Troubleshoot single sign-on issues
- How to think about integrating Aha! Roadmaps with your development tool
- Manage your integrations
- Create multiple development tool integrations for a single workspace
- Integrate one workspace with multiple third-party systems
- Integrate with your calendar application
- Allow list IP addresses for on-premises development tools
- Manually send Aha! Roadmaps records to development tools
- Import data from your development system
- Create an integration template
- Map fields between Aha! Roadmaps and your development system
- Configure links between integrated records
- View integration log messages
- How to diagnose development tool integration log messages
- Convert an integration from 1.0 to 2.0
- Move records with Jira or Rally
- Link records in Aha! Roadmaps with existing records in another system
- Send changes and accept imports from another system
- Resync Aha! Roadmaps with your development tool
- Move a linked record to another workspace
- Map a single Aha! Roadmaps record type to multiple development system record types
- Integrate a single workspace with multiple projects from the same development tool
- Send records in bulk to integrated tools
- Import error: no valid relationship link
- Integrate with Azure DevOps
- Recommended Azure DevOps mappings
- Sync sprints with Azure DevOps
- Azure DevOps Services Error: "Configuration error for 'installed': getaddrinfo: Name or service not known"
- Integrate with Azure DevOps Services or Azure DevOps Server (version 1.0)
- Use the Azure DevOps integration through a web proxy
- Integration guides
- Integrate with Jira
- Detailed Jira integration instructions
- Recommended Jira mappings
- Integrate with Jira Server on-premises
- Migrate from Jira Server to Jira Cloud
- Use the Jira integration through a web proxy
- Integrate with Jira next-gen projects
- Sync sprints between Aha! Roadmaps and Jira
- Track capacity between Aha! Roadmaps and Jira
- Use webhooks for Jira integrations
- When multiple webhooks are needed and why
- Integrate a single Aha! Roadmaps workspace with multiple Jira projects
- Integrate with Jira when each project has one record type
- Map records between Aha! Roadmaps and Jira Core
- Integrate with Jira (version 1.0)
- Jira integration guides
- Integrate with Salesforce (Advanced plan)
- Gather customer feedback with Salesforce (Advanced plan)
- Link Aha! Roadmaps and Salesforce records in bulk (Advanced plan)
- Integrate with Salesforce for idea capture (Legacy access)
- Salesforce application release notes
- Import Salesforce links by CSV (Advanced plan)
- Introduction to idea management
- Ideas overview page
- Idea visibility
- Ideas prioritization page
- Priorities chart
- Manage submitted ideas
- Idea management notifications
- Emailed ideas
- Proxy votes (Advanced plan)
- Segments (Advanced plan)
- Organizations (Advanced plan)
- Contacts (Advanced plan)
- AI-powered idea exploration (Advanced plan)
- Introduction to ideas portals
- Configure your ideas portal
- Advanced custom portal design
- Manage ideas portal users
- Import users and data
- Public ideas portal
- Private ideas portal
- Submit-only ideas portal
- Ideas portal weekly summary email
- Display multiple languages in your portal (Advanced plan)
- Create a custom ideas portal domain (Advanced plan)
- Custom pages (Advanced plan)
- Polls (Advanced plan)
- Manage portal spam
- Schedule an empathy session (Advanced plan)
- Prepare an empathy session (Advanced plan)
- Run an empathy session (Advanced plan)
- Introduction to the community feedback widget (Advanced plan)
- Introduction to the polls widget (Advanced plan)
- Introduction to the in-app idea submission widget (Advanced plan)
- Install in-app feedback widgets in your web application (Advanced plan)
- Frequently asked questions about in-app feedback widgets (Advanced plan)
- Notes
- Guest access
- AI writing assistant
- Template library
- View Aha! records on whiteboards
- Share documents
- Introduction to whiteboards
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- The whiteboard toolbar
- Collaborate on whiteboards
- Convert whiteboard content to ideas
- Create wireframes on whiteboards
- Portal SSO | SAML 2.0
- Portal SSO | JSON Web Token
- Portal SSO | OpenID Connect
- Portal SSO | Google Cloud Identity
- Portal SSO | Salesforce
- Portal SSO | OneLogin
- Portal SSO | Microsoft Azure Active Directory (Azure AD)
- Portal SSO | Microsoft Active Directory Federation Services (ADFS)
- Share your SSO configuration between ideas portals (Advanced plan)
- Portal SSO | Troubleshoot single sign-on issues
- My work
- To-dos
- Documents
- Notes
- Templates
- Text editor
- Keyboard shortcuts
- AI writing assistant
- Share documents
- Guest access
- Workspaces (Advanced plan)
- Comments (Advanced plan)
- Introduction to whiteboards
- The whiteboard toolbar
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- Collaborate on whiteboards
- Create wireframes on whiteboards
- Account profile settings
- Account billing settings
- Account customization settings
- Team settings
- Team status automation settings (Develop Advanced)
- Team import settings
- Personal settings
- Shortcuts
- Import data from a CSV file
- Import notes from Confluence
- Import Trello cards and lists
- Automation (Advanced plan)
- Introduction to extensions
- Extension library
- Build your first extension
- Build your first importer extension
- Create an extension
- Extension contribution types
- Importer extension contributions
- View extension contributions
- Command extension contributions
- Event handler extension contributions
- Endpoint extension contributions
- Settings extension contributions
- Store extension data
- Write extension contribution code
- Install an extension
- Debug an extension
- Package.json file format
- Extension API reference
- CLI reference
- GraphQL API
- Model API
- Extension fields
- Extensions security model
- Notes
- Guest access
- Template library
- The text editor
- AI writing assistant
- View Aha! records on whiteboards
- Share documents
- Introduction to whiteboards
- The whiteboard toolbar
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- Collaborate on whiteboards
- Convert whiteboard content to Aha! records
- Create wireframes on whiteboards
- Introduction to reports (Advanced plan)
- Velocity report (Advanced plan)
- Throughput report (Advanced plan)
- Cycle time report (Advanced plan)
- Burndown chart (Advanced plan)
- Delivery risk report (Advanced plan)
- Value delivered report (Advanced plan)
- Work delivered report (Advanced plan)
- Sprint retrospective report (Advanced plan)
- Report on workspace documents
- Gain executive alignment on your product roadmap
- How to build your 2024 product roadmap
- Is bad capacity planning destroying your roadmap?
- Boost customer research with AI
- How to integrate with Salesforce
- One place for your product notes and whiteboards
- Better ways to track dependencies
- Explore the world of advanced reporting
- Create reports like a product pro
- Aha! and Pragmatic Marketing = Product management success
- How to integrate with Jira
- Learn the newest way to score features
- How to keep product managers and engineers in sync
- Build impressive roadmaps with the right details
- Understand the customers behind the ideas
- Build your best roadmap presentation
- The best new ways to gather feedback
- Create a beautiful ideas portal
- Say "yes" or "no" to features
- Organize your work with custom layouts
- Build interactive dashboards
- Manage big plans with the new Gantt chart
- Advanced features for complex work
- 3 most popular new roadmap features
- How to create the perfect workflow
- How to import your data
- How to set strategic goals
- How to estimate and track product value
- How to build a strategy roadmap
- How to research and evaluate competitors
- How to configure your Jira integration
- How to edit a status workflow
- How to prioritize work with the Aha! score
- How to visualize dates and dependencies
- How to import your Jira backlog
- How to create a release template
- How to include calculation columns in pivot tables
- How to create a calendar report
- How to create a features roadmap
- How to create a portfolio roadmap
- How to customize feature cards
- How to organize your hierarchy report
- How to create a clear vision
- How to customize your ideas portal
- How to share visual roadmaps via your ideas portal
- How to identify and prioritize high-value ideas
- How to promote ideas to your roadmap