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This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.

In Bitium

  1. Go to Manage Apps.

  2. Select Aha! from the list of installed apps.

  3. Click the Single sign-on tab.

  4. Click the dropdown menu and select SAML authentication.

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Back in Bitium

  1. Copy the SAML entity ID from your Aha! account and paste the URL into the Entity ID field in Bitium.

  2. Copy the SAML consumer URL from your Aha! account and paste the URL into the ACS URL field in Bitium.

  3. Click Save Changes in Bitium.

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Troubleshooting

We have created an article to help you troubleshoot common SSO configuration issues, complete with explanations and resolutions.

The best place to start in most of these situations is the Recent SSO events for your SSO configuration, at the bottom of the configuration page. Those messages will help diagnose and solve the problem.

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If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds fast.

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