Configure single sign-on for your Aha! Ideas portal with OpenID Connect

Every organization wants better ideas, but it’s tough to actually capture ideas from customers, employees, and others in a manageable way.

Single Sign-On (SSO) allows your users to log in to your ideas portal using their existing OpenID Connect-enabled identity provider, such as Active Directory, OneLogin, PingIdentity, Okta and many more. With SSO, you can increase engagement of your idea portals as employees and customers no longer need to keep track of yet another email and password. This allows you to tightly integrate your idea management system with the roadmapping process.

Note: This article is about configuring SSO for your ideas portal. Read these articles if you want to configure SSO for your Aha! Ideas account.

This article will provide information on how to set up SSO for your public and private idea portals. Click any of the following links to skip ahead:

How it works

When a user authenticates to the ideas portal, they will be presented with the option to authenticate to the portal via SSO only. If they are already logged in to the OpenID Connect (OIDC) SSO provider, they will automatically be logged in to your portal without any additional actions.

  • Public portal: Once SSO is configured, users will be prompted to log in before posting or voting ideas. Anyone can view ideas, regardless of whether they are logged in.

  • Private portal: In order to access the portal, users will be prompted to log in via SSO. If SSO is configured, any user with the SSO account will be able to access the ideas portal, regardless of email domain.

Note: It is possible to invite an ideas portal user from your ideas portal settings who has not been configured with the identity provider your portal is using. The user will not be able to log in to the ideas portal until they can be authenticated by the identity provider.

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Enable SSO for any Aha! Ideas portal

You can configure SSO differently for each ideas portal in your Aha! account. To get started, go to Settings ⚙️→ Account → Ideas portals or Ideas → Overview. You will need to be an administrator with customizations permissions to configure an ideas portal.

  • From your account settings, click the name of the ideas portal you wish to edit.

  • From Ideas → Overview, click the pencil icon by the name of the ideas portal you wish to edit.

Once you have your portal settings open, navigate to the Users tab, and the SSO section. Select OpenID Connect from the Identify Provider dropdown. The OpenID Connect configuration will display.

The OpenID Connect configuration may differ based on the provider that you use, but you will want to consider these configuration options:

  • Callback URL: Copy the Callback URL and paste it into your identity provider's setting (e.g. Login redirect).

  • Single sign-on endpoint: In your provider, copy the exact endpoint URL specified by your identity provider. Paste it here.

    Note: The Single sign-on endpoint value must match the issuer value in your identity provider's discovery response. You can view this discovery response by appending /.well-known/openid-configuration to the SSO endpoint. For example, if your Single sign-on endpoint is https://myprovider.example.com, you can view the discovery response at https://myprovider.example.com/.well-known/openid-configuration.

  • Identifier: In your provider's settings, copy the Identifier (e.g. Client ID). Paste it here.

  • Secret: In your provider's settings, copy the Secret and paste it here.

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Existing Aha! Ideas user accounts and SSO

Aha! Ideas portals prompt the user for their email address to determine if they already have an Aha! Ideas login. If the email entered is not registered in Aha! Ideas they will be redirected to SSO based upon your configuration. If their email address is registered in Aha! Ideas, they will be re-directed to login via Aha! Ideas to ensure they do not have two separate logins.

This setting is selected by default, and can be disabled by unchecking the box Access for Aha! users.

When using SSO, email addresses should be managed within the identity provider system. If an email address is modified within Aha! Ideas, the email address will be reset to the value in the identity provider system.

Note: Disabling this option on custom CNAME portals will prevent Aha! Ideas Advanced users from accessing the portal.

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Optional: Configure your OIDC identity provider to send the information that Aha! Ideas needs

In most cases, once you save your OIDC SSO configuration in Aha! Ideas, you are ready to go — no further configuration needed. However, if your identity provider does not include the required claims, Aha! will let you know what is missing when you save your SSO settings, so you can configure your identity provider to send the right information.

The following are required OpenID Connect claims:

  • email

  • given_name

  • family_name

Aha! uses these attributes to identify users and match them to users in your Aha! account or ideas portal.

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If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds within two hours.

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