Aha! Ideas | Create records from Slack

Aha! Ideas helps you crowdsource feedback, develop customer empathy, and prioritize requests. Slack provides a group chat platform for teams, making it easy for everyone to stay in sync and productive through real-time sharing of information. These Slack conversations can often cover everything from new ideas to key deliverable items team members need to complete.

The Slack [to Aha! Ideas] integration allows teams working in Slack to create Aha! Ideas records directly from their Slack channels through simple Slack commands.

Click any of the following links to skip ahead:

• Prerequisites

• How it works

• Configuration

• Upgrade to the new Slack integration

• Manage your integration

• Troubleshooting

Prerequisites

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How it works

Workspace owners and contributors can create records directly from Slack using the following commands:

• /aha idea [Idea name]

• /aha to-do [To-do name] or /aha todo [To-do name] Note: To-dos can be created by any user with Aha! Ideas access.

Reviewers are also able to create ideas directly from Slack using the idea command:

• /aha idea [Idea name]

Typing the /aha command will kick off the record creation flow. For records that need to belong in a specific workspace or release, you will subsequently be prompted to select the correct workspace to create the record in.

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Configuration

1. Navigate to Settings ⚙️ Account and click on the Integrations+ button and select the Slack [to Aha! Ideas] integration. You will need to be an administrator to do this.

2. Within the integration configuration, click the Add to Slack button. This will take you to Slack where you can choose which Slack workspace you want to connect to.

3. You will be redirected back to your Aha! Ideas account. Click the Enable checkbox to finalize the setup and turn the integration on.

4. Once enabled, each user that types /aha in Slack will be asked to authenticate to their Aha! Ideas account. Afterwards, they will be able to begin creating records through the various /aha commands.

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Upgrade to the new Slack integration

In May 2024, we released a new version of this integration, with the ability to create more record types, custom field support, and the ability to comment on existing records.

If you are using the legacy version of the Slack to Aha! integration, upgrading is simple:

• Navigate to Settings ⚙️ Account Integrations and create a new Slack to Aha! integration.

• Once you enable the integration, your Slack users will need to re-authenticate the first time they try to create or comment on an Aha! record from Slack.

The same Slack commands will work — along with several more introduced with the new integration. Type /aha help in Slack for a full list.

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Manage your integration

If you have multiple Slack integrations that you need to manage, use the Manage integrations report located in:

• Settings ⚙️ Account Integrations for account-level integrations.

• Settings ⚙️ Workspace Integrations for workspace-level integrations.

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Troubleshooting

To help you troubleshoot an error, we provide detailed integration logs below the integration's configuration page.

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