Configure single sign-on for your Aha! Ideas portal with SAML 2.0

Every organization wants better ideas, but it’s tough to actually capture ideas from customers, employees, and others in a manageable way.

Single Sign-On (SSO) allows your users to log in to your ideas portal using their existing SAML-enabled ID provider, such as Active Directory, OneLogin, PingIdentity, Okta, and many more. With SSO, you can increase engagement of your idea portals as employees and customers no longer need to keep track of yet another email and password.

Note: This article is about configuring SSO for your ideas portal. Read these articles if you want to configure SSO for your Aha! Ideas account.

This article will provide information on how to set up SSO for your public and private ideas portals. Click any of the following links to skip ahead:

How it works

When a user authenticates to the ideas portal, they will be presented with the option to authenticate to the portal via SSO only. If they are already logged in to the SSO provider, they will automatically be logged in to your portal without any additional actions.

  • Public portal: Once SSO is configured, users will be prompted to log in before posting or voting on ideas. Anyone can view ideas, regardless of whether they are logged in.

  • Private portal: In order to access the portal, users will be prompted to log in via SSO. If SSO is configured, any user with the SSO account will be able to access the ideas portal, regardless of email domain.

Note: It is possible to invite an ideas portal user from your ideas portal settings who has not been configured with the identity provider your portal is using. The user will not be able to log in to the ideas portal until they can be authenticated by the identity provider.

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Enable SSO for any ideas portal

Aha! provides the flexibility to set up SSO for each idea portal. To get started, go to Settings ⚙️ → Account → Ideas portals or Ideas → Overview. You will need to be an administrator with customizations permissions to configure an ideas portal.

  1. From your account settings, click the name of the ideas portal you wish to edit.

  2. From Ideas → Overview, click the pencil icon by the name of the ideas portal you wish to edit.

  3. Once your ideas portal settings are open, navigate to Users → SSO.

  4. Choose SAML 2.0 from the Identity provider dropdown.

  5. The SAML 2.0 configuration will differ based on the SAML provider that you've selected. Learn more how to set up OneLogin and JSON Web Token (JWT) for your ideas portal.

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Existing Aha! Ideas user accounts and SSO

Aha! idea portals prompt the user for their email address to determine if they already have an Aha! login. If the email entered is not registered in Aha!, they will be redirected to SSO based upon your configuration. If their email address is registered in Aha!, they will be redirected to login via Aha! to ensure they do not have two separate logins.

This setting is selected by default, and can be disabled by unchecking the box Access for Aha! users.

When using SSO, email addresses should be managed within the identity provider system. If an email address is modified within Aha!, the email address will be reset to the value in the identity provider system.

Note: Disabling this option on custom CNAME portals (available to Ideas Advanced users and Aha! Roadmaps accounts created before October 20, 2020) will prevent Aha! users from accessing the portal.

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Configure your SAML identity provider to send the information that Aha! Ideas needs

The last step in configuring your ideas portal for SAML 2.0 SSO is to configure your identity provider so that it will send Aha! Ideas the right information. Particularly, you should ensure that the identity provider is sending the required user attributes to Aha! Ideas.

  • EmailAddress

  • FirstName

  • LastName

  • NameID

    Note: We recommend using a persistent, unique identifier in this field, rather than the user's email address.

Aha! Ideas uses these attributes to identify users and match them to users in your Aha! Ideas account or ideas portal.

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