Aha! Ideas | Manage account billing

If you are an administrator with billing permissions, you can manage your Aha! account subscription from the account-level billing settings. Add or remove Aha! products, change your plan types, update paid seat allocations, and review invoices all from these settings.

To do this, first navigate to Settings ⚙️ Account Billing.

Click any of the following links to skip ahead:

• Manage your subscription

• Update billing information

• View invoice history

Manage your subscription

In the Plans section at the top of the page, find the Aha! product you want to change. Click Add or remove paid seats to manage the number of paid licenses you have.

This number should reflect the total number of licenses you wish to have on your account. For example, say you have 200 total seats in your account. If you wanted to increase the seat count by five, you would need to change the number to 205. If you wanted to reduce the count by five, you would need to change the number to 195.

If you increase the seat count, a pro-rated invoice will automatically be generated to co-term the new seat licenses with your current billing period.

If you decrease the seat count, your account will be unaffected until the end of the current billing period.

Note: Reducing the total number of seats to 0 will not cancel your subscription. Press the Cancel subscription button at the top of the page next to the Add or remove paid seats button to cancel your subscription.

From this section you can also click Change plan or Cancel plan to contact the Product Success team about plan updates.

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Update billing information

In the next section of the billing settings, you can update your Billing email, Name, or Payment method. Click Update credit card (if you are paying by credit card) to save your changes.

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View invoice history

In the last section of the billing page you can view the full history of every invoice, including Invoice number, Date, and Total. Click View PDF to download any invoice as a PDF.

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