Aha! Knowledge | Comments

Every document in Aha! Knowledge includes a comments section. Add comments to provide feedback or add important context to a document's content. For more focused feedback, you can comment directly on text in-line and add content directly to whiteboard content.

Click any of the following links to skip ahead:

User permissions
Add a comment to a document
Add an emoji reaction
Attachments
Add comments to images
Manage comment notifications

User permissions

To interact with comments on a note, you must have the following user permissions.

Permission	Administrator*	Contributor	Reviewer	Viewer
View comments	X	X	X	X
Add emoji reactions to comments	X	X	X
Respond in comment threads	X	X	X
Create or resolve inline comments	X	X	X
Edit their own inline comment	X	X
Edit another user's inline comment	X

*Administrators with account permissions.

Reviewers can add comments to documents that you have granted them access to edit.

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Add a comment to a document

Scroll to the bottom of any note or whiteboard document to find its comments section. To add the first comment, click Add comment. To add a comment to an existing thread, begin writing your comment in the text box at the bottom of the thread. Customize your message with the options in the text editor toolbar.

You can edit or delete existing comments. To edit a comment, hover over the comment until the text box is highlighted. Click into the text box to begin editing the comment. To delete a comment, click the Delete link in the comment header.

Add inline comments to comment directly on specific text or elements in your document.

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Add an emoji reaction

Emoji reactions are a fun way to provide lightweight feedback. Click the Add emoji icon on a comment and choose an emoji. If another user has already added an emoji that you agree with, click the emoji to increase the reaction count. To see the names of users who reacted, hover over and emoji.

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Add attachments

To add an attachment to your comment, click Attach files and select the file you wish to attach.

You can convert a comment attachment into a record attachment by clicking the star icon that appears in the top-left corner of the attachment thumbnail image.

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Add comments to images

Aha! Knowledge helps you collaborate on images with the ability to comment on specific locations within image attachments (PNG, JPG, and GIF file types). Users can reply to these comments, keeping the conversations organized around specific points on the image.

To comment on an image:

Open an attachment and click the View and add comments icon located on the top of the image preview modal.
Click anywhere on the attachment to start a conversation — clicking on the image will add a numbered orange dot to the location of your comment. Add your first comment to start a conversation and click Save comment.
When the reason for your conversation has been addressed and/or sufficiently discussed, click the Resolve button located on the header of the conversation. When you resolve a conversation, the color of the numbered dot changes from orange to green. Comments are still accessible after a conversation has been resolved.

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Manage comment notifications

Comment notifications work a little differently depending on what type of comment you leave. For comments that are not inline comments:

When you add a comment, you are automatically added as a subscriber to the comment thread and a watcher on the document. As a subscriber, you will be notified of any comments that are made on the thread. To add or remove yourself as a subscriber, you can click the Subscribe / Unsubscribe button in the bottom corner of the comment thread. You can also add or remove yourself as a watcher. Notifications for subscribers can be further customized at Settings ⚙️ Personal Notification preferences.
When you @ mention someone in a comment, the user you mention in the comment will receive a notification and become a subscriber on the comment thread.
If an administrator edits someone’s comment, notifications will be sent to users watching the document or subscribed to the comment stream.
When you add an emoji reaction to a comment, no notification will be sent. Emoji reactions are also not logged in the history of a document.

If a user creates, is @ mentioned, or interacts with an inline comment thread, they will be notified about changes to that comment thread. If a user is a watcher on the document where comments are taking place, then they will be notified about all changes to comments on that document.

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