Note: This article discusses functionality that is included in Ideas Advanced. Please contact us if you would like a live demo or would like to try using it in your account.

Aha! Ideas | Frequently asked questions about in-app feedback widgets (Advanced plan)

In-app feedback widgets help you collect feedback from users in your application and gather that feedback in your Aha! Ideas account.

  • The community feedback widget collects feedback from your users in threaded conversations. You can manage multiple feedback widgets to get separate feedback on different pages in your application, and install separate feedback widgets on multiple applications. Application users can leave feedback or interact with you and each other in realtime.

  • The ideas submission widget collects feedback from your users as ideas, which it then submits to your ideas portal. Your users never have to leave your application to submit ideas, and you can review their feedback (along with ideas you collect through other channels) in one central location.

When we first discuss the in-app feedback widget with customers, these are some of the most commonly asked questions.

Click any of the following links to skip ahead:

How do I control where the feedback widget shows in my application?

When you install a feedback widget, you can select target URLs to control which page (or pages!) of your application will show that widget, and update your widget's Position to choose which corner of the page (Lower Left or Lower Right) your widget should appear.

If you want the widget to appear on many pages, you can use wildcards to describe where it should appear (instead of listing every page individually), or you can work with your development team to exclude your widget from particular pages of your application.

You can also choose not to use the standard buttons and standard positions, and instead work with your developers to create a custom button or link to open your widget anywhere on the page.

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How do I control which users see widgets and which do not?

When your engineering team installs the widget code snippet, they can specify conditions for when to enable the widget code on the page. For example, they could enable the Aha! Ideas widget code for paid users only, and not trial users. Then no widgets could ever be displayed for the trial users.

In Aha! Ideas, you can also create separate applications to represent different sets of users.

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How do I install it in multiple applications?

You can create separate applications in Aha! Ideas to represent each application where you would like to install in-app feedback. Each widget you create is then assigned to an application where it should display.

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Will the feedback widget work with mobile applications?

Either feedback widget will display when someone views your web application on a mobile device, but the widgets are not optimized for a mobile experience.

Because of this, we recommend that when developers install the widget code snippet in your application, they only enable it for desktop users.

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What if the URL for my application does not change for each page? How can I use the feedback widget in a single-page application?

When developers install the widget code snippet, they can pass in pseudo-URLs to identify the pages of the application. An Aha! Ideas user can then control where a widget displays in an application by using these pseudo-URLs in the widget’s Target URL field.

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Can I install this on third-party internal sites like benefits sites and wikis?

Yes. Your developers will need to be able to add the widget code to the third-party site and pass in the user ID.

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Can I use a feedback widget on a public web site?

Not at this time. The widget code snippet requires a user ID, which means that your users must be logged in to your application to leave feedback. Without that user ID, feedback widgets will not be displayed.

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Can I hide the user names from the widget?

Yes. When your developers install the widget code, they can specify the user name that is passed in. For example, they could pass in initials only, just first names, or "Guest."

Note: The name that your developers pass in is the same name that will then be visible to you in Aha! Ideas when you review your users' feedback.

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Can the feedback be visible on a per-user and/or per-customer basis?

Not at this time. The in-app feedback widget currently supports an interactive discussion amongst all the people who can see the widget in your product.

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If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds fast.

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