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Note: This article refers to releases and features. Depending on your workspace type, you may see "schedules" and “activities" in your workspace.

Aha! Roadmaps | User permissions

There is no one-size-fits-all when it comes to user permissions. Set permissions too loosely and you risk a well-meaning teammate changing an account-wide setting. Restrict access too much and you cannot collaborate effectively with the people who contribute to your team's success.

Aha! Roadmaps is where you define all your strategic work. So you want to invite the right people to the conversation. With our sophisticated user permissions, you can have the best of all worlds — administrators with the ability to align workflows across workspaces, contributors who are fully engaged in your roadmap, reviewers who can provide insights, and viewers who can stay informed of the latest.

User permission levels vary slightly depending on the Aha! Roadmaps plan you have selected. The main difference is that those on the Enterprise and Enterprise+ plans have the ability to add unlimited reviewers and viewers for free.

The Premium plan prioritizes smaller teams who want every Aha! Roadmaps user to have robust access to the account.
The Enterprise plan prioritizes larger teams who want to include reviewers and viewers — two user types who add their perspective to your work but cannot complete the work themselves. Enterprise accounts can add unlimited reviewers and viewers for free.
The Enterprise+ plan includes reviewers and viewers, as well as the ability to configure custom roles for personalized user permissions.

In this article, we will cover all of the user permission levels, the difference between the three administrator levels, and show how you can manage user permissions in your account.

Click any of the following links to skip ahead:

Non-admin user roles

There are four primary levels of user permissions in Aha! Roadmaps (though you can grant any user level administrator privileges). You can give a user different user roles in different workspaces in your account.

Permission	Owner	Contributor	Reviewer	Viewer
Add and manage users within the workspace	x
Create new workspaces*	x
Create workspace integrations	x
Set advanced estimates (Enterprise+)	x	x
Create and manage strategy, notes, whiteboards, and records such as ideas, releases, and features	x	x
Create and manage presentations	x	x
Add new features to existing releases	x	x
Edit existing records (status, score, custom fields, and details)	x	x
Add public comments on ideas	x	x
Share workspace notes as webpages	x	x
Share workspace notes and whiteboards	x	x
Resolve work requests (Enterprise+)	x	x
Manually flag at-risk records	x	x
Create and edit ideas from within Aha! Roadmaps**	x	x	x
Add comments	x	x	x
Customize workspace settings	x	x***	x***	x***
Comment on to-dos	x	x	x	x
Create and complete to-dos	x	x	x	x
Create work requests (Enterprise+)	x	x	x	x
Create reports and roadmaps	x	x	x	x
Be added as a watcher on records	x	x	x	x
Be assigned to features / activities	x	x	x	x
View workspace line strategy, releases, ideas, and features	x	x	x	x
Create and edit personal notes and personal whiteboards	x	x	x	x

*New workspaces can be added by owners using the + icon located on the upper-right side of the toolbar and can be created anywhere in the workspace hierarchy that the owner has visibility. Customization administrator access is required to edit the workspace hierarchy.

**Reviewers can create ideas and edit only their own ideas. They can add public comments to ideas through an ideas portal but not through the Aha! Ideas account.

***Contributors, reviewers, and viewers can access only the Users and Custom tables pages in workspace settings. They are not able to see or change any other workspace settings.

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Administrator roles

Administrator roles give users the ability to edit various account-level settings. Admins are a secondary user role, which means that you can give any user in your account admin permissions, including users without permissions to see any workspaces or workspace lines in your account.

Administrators can also view and edit every report and roadmap in the account, even those that have been set as View only. This way administrators can audit and organize the views that are saved in their Aha! Roadmaps account.

There are three different administrator access roles:

Account: Account admins can access the account settings such as the account profile.
Billing: Billing admins can access account-level billing and user permissions. Your account must always have at least one billing administrator. You cannot delete or disable your only billing administrator.
Customization: Customization admins can access account-level customizations such as custom fields, custom layouts, and ideas portals.

Permission	Account	Billing	Customization
Change the account profile	x
Adjust security settings	x
Implement account-level single sign-on (SSO)	x
Manage external sharing	x
Monitor account activity	x
Back up your Aha! Roadmaps account (Enterprise+)	x
Manage users and user permissions		x
Create and manage custom roles (Enterprise+)		x
Add or remove paid seats		x
View invoices		x
Manage your workspace hierarchy			x
Create custom statuses and workflows			x
Manage workflow approval groups			x
Create system broadcasts			x
Create custom scorecards			x
Manage time frames for goals and initiatives			x
Create and manage tags			x
Create and manage custom fields			x
Create and manage custom record layouts			x
Create and manage custom tables (Enterprise+)			x
Create and configure ideas portals			x
Configure capacity planning for teams (Enterprise+)			x
Access the recycle bin			x

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Training resources for administrators

If you recently became an administrator in your Aha! account — or you would like to deepen your expertise — we recommend these next steps.

Aha! Academy certification: Learn best practices from Aha! experts and set your organization up for lasting success. Enroll in the next Aha! Roadmaps certification course.
Demos: If you are new to Aha! Roadmaps, we recommend joining one of our weekly group demos to get oriented.
Live tutorials: Join our live tutorials for in-depth walkthroughs of new functionality. You can sign up to get notified about future sessions too.

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Custom roles (Enterprise+)

Enterprise+ accounts can configure custom administrator roles and custom user roles. Custom roles are ideal when you have users that need specific permissions which are not covered by the pre-configured roles, or if you would like to restrict workspace to-dos to a specific subset of your users.

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User permissions across the workspace hierarchy

If you have a workspace hierarchy set up in Aha! Roadmaps with at least one workspace line and a child workspace, then the following also applies:

A user who has permission for a workspace automatically gets viewer permission for the workspace lines that this workspace is nested under. This allows the user to see the hierarchy and the strategy for the workspace line.
Note: The user cannot see other workspaces (even the workspace names) under the workspace line unless they have explicit permission to do so.
A user with explicit permission at the workspace line level will have that permission for all child workspaces. The only exception is if they are given more permission for a specific workspace. (They cannot be given less permission for a workspace in that line.)

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Disabling and deleting users

If you are an administrator with billing permissions, you have access to Settings ⚙️ Account Billing Users, where you can edit the permissions and profiles of your users. Here, you can also choose to Disable or Delete a user.

Disabled users do not count as paid seats, and can be reactivated later. Disabling a user does not remove records they have created.
Deleted users are removed permanently from the list of users. Deleting a user does not remove records they have created.

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Users with no permissions

If a user logs into Aha! Roadmaps but does not have access to any workspaces in your account, they will instead see a notifications page with a list of account administrators who will be able to update their user permissions.

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Bulk edit user permissions

To bulk edit user permissions, go to Settings ⚙️ Account Users. Select the checkbox next to any name. The Bulk edit button will appear at the top of the user list.

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Export user information to CSV file

Account administrators can export a complete list of users in their account to a CSV file for better visibility and monitoring of the Aha! Roadmaps user community. Go to Settings ⚙️ Account Users to find the Export Users button.

Exported values include first name, last name, email, last active, seat in use, whether they have administrator rights, the date the user was added to the account, the email address of the person that added the user, and user roles by workspace line and workspace.

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Aha! Roadmaps billing plans

There are three Aha! Roadmaps billing plans: Premium, Enterprise, and Enterprise+.

In the Premium plan, you pay for every user no matter their role.
In the Enterprise and Enterprise+ plans, you pay only for owners and contributors. You may add unlimited reviewers, viewers, and users with no permissions. Usually, users with no permissions are added to administer the account.
Enterprise+ plans also allow for advanced license management. Administrators with billing permissions can segment available paid seats across their account by group, so that one group doesn't use seats that another group has paid for.
In any billing plan, you may add unlimited ideas portal users without charge.

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