Aha! Ideas | Empathy overview

Aha! Ideas includes two innovative ways for you to engage customers in live conversation, empathy sessions and in-app community feedback. Both are online chat-based experiences which give your users a hassle-free way to share feedback about a particular subject, so you can gain valuable insights.

You can think of an empathy session as a virtual focus group. They are perfect for bringing a group of customers together to discuss a specific topic, such as a new feature or service. The in-app community feedback widget is a powerful way to engage with customers when they are actively using your product. Embed a feedback widget in your web application and ask questions in the context of your user's experience.

You will love how easily you can engage your customers in conversation and build exceptional relationships, so you can build the right solutions to meet their needs.

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