Aha! Knowledge | Visitor experience

An unlimited number of visitors can self-serve the documentation they need from your knowledge base. This article provides an overview of what visitors to your knowledge base will experience on your site.

Fredwin Cycling knowledge base

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Access your knowledge base

Anyone with the URL can navigate to your knowledge base, but their experience accessing it depends on whether you have configured a public or password-protected knowledge base.

Public knowledge bases

Anyone who has the URL for a public knowledge base can access it. Share your knowledge base's URL with your community and visitors can access it right away!

Password-protected knowledge bases

Password-protected knowledge bases will direct all visitors to a login page. Registered users with the password you have selected will be able to log in. These knowledge bases are useful for teams that want to provide a way for select groups to review documentation while keeping proprietary information secure.

If the password for your knowledge base is lost or forgotten, any user in your workspace with account customization permissions can reset it from your knowledge base settings.


Top and left side navigation will appear on every page of your knowledge base.

Top navigation

If you have customized navigation in your knowledge base settings and have added navigation items, they will appear at the top of your knowledge base in the position and format that you configured in your knowledge base settings. Visitors can click any of these buttons or links to open them.

Left navigation

Left navigation mirrors the document hierarchy that you have set up in your workspace, with parent and child documents listed as links. The top parent document is your knowledge base's home page.

Published knowledge base website

Your Aha! Knowledge workspace


This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.

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