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Sometimes your gut instinct is wrong. I discovered this a number of years ago after launching a new product. A strange phenomenon was happening. The more support interactions a…
Who is the most misunderstood in technology? I would say it is the person who plans what will be built next. This person — often called the product manager — is a puzzler to many.…
The boss is missing. Again. You hate to be bored and are searching for ways to keep busy. So you shoot off an email with a few project ideas. You get a reply a day later: “Thanks,…
It is one thing to write down your thoughts in a private journal. It is quite another to publish those thoughts for everyone to read. You have to have a strong conviction to share…
“I could never work remotely.” A friend of a friend said this to me the other day. We had just met and I was explaining how we run Aha! as a fully distributed team. Despite that…
Does it ever feel like there is just too much information coming your way? You are not the only one who is exhausted. The whole team is drowning — chasing down customer requests,…
“Quick, hide!” You hear the whispered warning from your co-worker. The hawkish boss is circling the office again — hunting for intel and ready to swoop. He sees no problem with…
“I have some feedback for you.” When you hear these words, do you go into fight or flight mode? Maybe you are a runner. You think about an escape route. So you defensively scramble…
