December 20, 2017
The One Thing Successful Founders Do to Create Winning Teams
Were you an awkward teenager? Not yet an adult but not a kid anymore. I know there were times when I was not quite sure where I fit in and what my role was. This is the…
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December 19, 2017
Hey Customer: Stop Treating Me Like a Jerk
Angry customers. I have encountered a few. And I bet you have too — even if it was just in passing. Have you ever walked into a store and a rage-filled return in…
December 15, 2017
The Product Manager’s Playbook: How You Can Build Trust
I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the…
December 13, 2017
Use These 4 Words to Be More Productive in 2018
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an…
December 12, 2017
We Reviewed 1,452 Customer Ideas in One Year — This Is How We Did It
There are certain phrases that make a product manager cringe. For me, it is when customers refer to the process of submitting feedback as throwing ideas into a “black…
December 5, 2017
6 Signs You Love Your Job
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really…
December 4, 2017
Hey Boss: You Are Setting Me Up for Failure
A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but…
November 28, 2017
How Good Product Managers Deliver Bad News
I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I…