Career success

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December 19, 2017

Hey Customer: Stop Treating Me Like a Jerk

Angry customers. I have encountered a few. And I bet you have too — even if it was just in passing. Have you ever walked into a store and a rage-filled return in…

December 13, 2017

Use These 4 Words to Be More Productive in 2018

One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an…

December 5, 2017

6 Signs You Love Your Job

“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really…

December 4, 2017

Hey Boss: You Are Setting Me Up for Failure

A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but…

November 28, 2017

How Good Product Managers Deliver Bad News

I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I…

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