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I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the “regular”…
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an important…
There are certain phrases that make a product manager cringe. For me, it is when customers refer to the process of submitting feedback as throwing ideas into a “black hole.” Ouch.…
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really thought…
A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but it…
I have some bad news. And it will not be surprising for most product managers. Our job frequently involves telling people things they do not want to hear. In fact, I would say the…
“What is the difference between a product manager and a …?” You can fill in the rest of that question with more than a half dozen job titles — engineering manager, scrum master,…
Extreme openness. This was the original intention of the open-office design. Breaking down walls would also break down barriers — everyone could exchange ideas throughout the day.…
