The 3 Best Ways to Love Your Customers
You have come to expect bad service. You hate calling the bank, right? You just know you will spend a good part of your morning on hold. And you can predict with accuracy…
Career success
You deserve to be happy at work. Let us help by providing tips on everything from resumes and feedback to interviewing for the perfect job.
Gifted Children Do Not Become Gifted Employees
Do gifted children make the best employees? Find out why gifted children do not always grow up to be successful at work.
Why Cruel Leaders Get All the Love
Years ago, I worked alongside a man who was a real tyrant. He would bark orders at his direct reports, and they would practically jump out of their shoes to do as he…
Why Kanban Alone Is Never Enough for Product Development
There is a growing trend. I hear about it on a daily basis. Product teams implementing Kanban style boards to speed up innovation and improve their development process.…
Really, Leaders Should Stop Going Out to Lunch
I received quite a response to last week’s article, “Why Exceptional Leaders Skip Lunch.” I pointed out that working at your desk through your lunch hour was a good way…
The One Word That Honest Leaders Never Say
Did you work for a boss who said “Trust me!” and then went on to hurt you? When this happens, it is not only a sucker punch to the gut. It has lasting implications.
Why Sam the "Yes Man" Never Got Paid
I used to know a guy — we’ll call him Sam — who always agreed with everything the CEO said or did. He loved the CEO even when she was nasty or very, very wrong. He was a…
Work Must Define You
Work has gotten a bad rap lately. It has earned the reputation as a necessary evil that you must be miserable doing. Many people say that you must maintain an equilibrium…
