June 19, 2017
What a 7 Year Old Taught Me About Team Spirit
“Dear Future Me, I hope I work at Aha! And live at the beach. Love, Carson” An Aha! teammate recently shared this note with the company. It was from his 7-year-old son’s…
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June 14, 2017
Product Manager to Customer: “What Do You Really Want?”
Listen to the customer. This is the advice given to many product managers. But what if you are listening — yet hearing all the wrong things?
June 13, 2017
10 Steps Product Managers Take to Get to The Lovability Line
I bet you can think of at least a few customers who absolutely love your product. They are vocal, share positive feedback, say that you “get” them, and advocate for your…
June 5, 2017
5 Ways to Know if Your Boss Is Selfish
Work is life and life is work. It is not always fair or easy. There are good days that remind you why you love what you do. You finish an important project or receive an…
May 30, 2017
Hey Boss: My First Day Really Stunk
I will never forget that day. I had just started a new job after finishing graduate school and moving back to the San Francisco Bay area. I showed up at the specified…
May 23, 2017
I Said “No More Salespeople, Please”
I bet at some point, you have done it — you hid from a salesperson. You did not want to be rude, but you also did not want to be bothered with the hard sell. The goal was…
May 22, 2017
“Do You Need an Office?” My Mother-in-Law Wants to Know
My mother-in-law was recently in town visiting. When the conversation turned to work, I filled her in on how things were going with Aha! and how our fully distributed…
May 17, 2017
Your Boss Should Never Tell You to “Care Less”
“Why do you care so much?” “Stop trying so hard.” You may have heard this from a well-meaning colleague or, even worse, from your own boss. But why would someone want you…