Aha! Blog

April 28, 2017

The 3 Signs of Product Love

Do you believe in love at first sight? Some people quickly answer this question with “yes.” But ask if they can pinpoint the very moment their affections blossomed and…

April 26, 2017

The 10 Building Blocks of Lovability

Rave reviews are unusual. For good reason. This kind of adulation is only reserved for the truly outstanding. Even artists who refine their craft for years may not be…

April 24, 2017

Just Launched! — Lovability the Book

I hope that you do not hold it against me. But I love my job. And I think you should too. This is why I spent the last year writing words of happiness — words of love. I…

April 20, 2017

Your Boss Will Love This

Why do some people work so much harder than others? Some might say they do it because of martyrdom or the pursuit of accolades. But my experience has shown that those who…

April 18, 2017

Love vs. Despise: A Tale of Two Companies

It was the best of companies, it was the worst of companies. One built something that the people loved. It poured energy into delighting customers. Eventually, it was…

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