The brother of a friend — I had spoken with him in the past and he was thoughtful. Plus, I knew he was an experienced product manager who had built a number of important…
“Today’s customers want more.” You have been reading this a lot lately — especially from me. Customers want a personalized experience and want it delivered fast. Many…
The corporate spies are out there. Monitoring emails. Tracking phone calls. Even peeking into your computer. What is this covert operation? It is the company — the one…
Remember the characters from Office Space? The movie is now almost 20 years old. Yet I still hear it quoted on a regular basis. One of my co-workers even dressed up as…
I have always been curious, especially about assumptions that are built into technology and systems and how they can be broken. My father instilled this in me at an early…
Every team works in a unique way. There is no universal approach to building product. And no one tool works perfectly for everyone. Unsurprising, given the many different…
Difficult work is often the most rewarding. This is especially true for those in leadership roles. I am incredibly proud of our software and the high-growth business we…
Yes, it is true. I did recently write that I do not believe in digital transformation. Foolish? Maybe. But my point was a bit more nuanced. Improving technology and…
Does greatness come from a spreadsheet? Probably not if you are a product manager. Yet many are attempting to do so at this very moment — using a spreadsheet to manage…
“Do you validate parking?” I had asked a job candidate at a previous company if they had any questions for me. And this was the sole question from the product manager I…
