Author how-to guides
Give customers step-by-step guidance to get the most out of your product
Set users up for success
Empower your customers with the documentation they need to set up and use your product. From guides on getting started to configuration pointers and FAQs, build a knowledge base to help people quickly get the answers they need. And embed videos and diagrams in your content to make complex concepts easier to understand.
Fast-track content creation
Craft compelling how-to guides in record time. Use the AI assistant to jump-start writing new articles and refine existing ones. Apply reusable templates to structure articles consistently so they are easy to follow. Accelerate review cycles, bringing in subject matter experts on your team to collaborate on the details and ensure you provide the best advice possible.
Make answers accessible
Publish your how-to guides in a public or private support hub. Organize articles in folders and add tags for easy navigation as your knowledge base grows. Automatically translate your knowledge base to deliver the same helpful content in 70+ languages. Customers can use AI-powered search to surface the answers they need without waiting on support — saving everyone time.
Keep information up to date
Manage how-to documentation in the same place you plan and build new functionality. This makes it easy to identify articles that need updating and publish them as soon as engineering confirms that product enhancements are live. Regularly review support tickets and ideas to understand common questions and friction points — so you can keep improving your documentation (and your product) to increase customer satisfaction.
Ready to get started?
Try Aha! Knowledge now as a standalone tool or as a seamlessly integrated part of Aha! Roadmaps. Our product experts — who are all former product managers — would love to show you the possibilities.
