Track bugs
Fix issues in a timely way to provide a lovable customer experience
Centralize issue tracking
Streamline how you manage bugs. Bring issues captured in various systems — including your ideas portal, support platform (like Salesforce, ServiceNow, or Zendesk), and application monitoring tools — into the same tool you use for agile development. This keeps the work visible and makes it easy to incorporate technical fixes into the team's workflow.
Triage top issues
Capture details about bugs in a consistent way. Understand expected versus actual outcomes, document the steps to reproduce an issue, and include environment specs, error logs, and screenshots. The more information you gather, the faster the team can resolve the problem. Assess the severity based on customer and business impact so you can triage what needs immediate attention and what can wait.
Plan for bug fixes
Manage roadmap-driven work alongside technical priorities to create a unified backlog. Many teams allocate 10-20% of their time to focus on fixes that are important for customer happiness. Account for this work in your planning decisions to keep product and engineering aligned. Assign bugs to sprints or pull them directly onto your kanban board, setting the class of service to communicate urgency.
Speed time to resolution
Respond to customer issues efficiently. Establish a clear process — using an interactive workflow board to track status in real time. Make sure bugs do not get lost in the mix with custom swimlanes, icons, and colors. Automatically notify the person who submitted the bug about progress and confirm fixes work as intended before closing the ticket.
Build trust with users
Include small, but important fixes in your release notes to demonstrate your commitment to quality. Use reports to drive continuous improvement — monitoring lead and cycle time to see where work gets held up. Track bugs by component, environment, or release to uncover patterns. Perform root cause analysis and automate testing to reduce the likelihood of issues recurring.
Top capabilities for tracking bugs
Collect product feedback | Set up an ideas portal where customers and internal teams can submit issues | |
Consolidate tickets | Use importer extensions to bring in issues recorded in other systems | |
Prioritize bug fixes | View roadmap-driven work alongside technical work to create a prioritized backlog | |
Choose a methodology | Manage bugs the way your team works best: scrum, kanban, or a hybrid approach | |
Track agile metrics | Choose from a variety of powerful reports to measure velocity, cycle and lead time, throughput, and more | |
Ready to get started?
Use Aha! Develop with Aha! Roadmaps to connect technical work to strategy. Start a free trial or let our product experts — who are all former product managers — show you the possibilities.
