Aha! Roadmaps + Zendesk

Capture product ideas in support tickets

Customers often share requests with your support team. Now you can make sure those ideas are captured directly in Aha! — so you can promote the most important ones to your roadmap. Zendesk agents can use this bidirectional integration to quickly convert a ticket into a new idea or link it to an existing one. As development gets underway, automatic updates notify your support team of progress. Any Zendesk agent can use this integration — they do not need to be a user in Aha!

Install the Aha! app in Zendesk.
Review customer requests and identify support trends.

Capture customer requests

Support teams can search your ideas portal directly from Zendesk to see if an idea already exists or create a new one. Information about the customer who requested it and a link to the ticket is summarized on the idea record in Aha!

Make informed prioritization decisions

Identify support trends. Analyzing ideas submitted via Zendesk helps you better understand the problems your customers are trying to solve and what they wish your product could do. Promote the most impactful ideas to your roadmap so you can increase customer loyalty and drive product growth.

Provide status updates

As an idea progresses through development, status changes are highlighted in Zendesk. This keeps support teams informed so they can provide an outstanding customer experience. You can also automatically notify the idea submitter of any updates by subscribing them directly to the idea in Aha!