Aha! Blog

October 27, 2020

Understanding the Heart of the Customer

Empathy is a skill. And as I have written before, it is required to innovate. Because while good product managers pair practical thinking with imagination and creativity,…

October 13, 2020

The Problem With Quiet Customers

Scroll through the review sites and you will see them. You might even recognize the names. There are the ones who loudly complain. And the ones who happily profess their…

October 5, 2020

Meet the First Class of Aha! Fellows

"To make a difference as a product manager and a member in my community." This is how one applicant to the Aha! fellowship program described their career goal. This…