“What is holding you back?” That is the question I asked a job candidate who shared that they wanted to eventually start their own company. Their response was that “the timing is…
Products matter. And that is why more and more companies are adding executives who are specifically focused on those products and the technology needed to ensure customer love. But…
“Customer success” — what is that? Not too long ago, no one knew. There was sales and there was support. But not customer success. Today, it is one of the fastest-growing job…
“A high-growth software company where I can stay close to the customer.” The hiring managers asked me what kind of company I saw myself working for and I gave this response. This…
There is a specific type of person who gets excited about looking ahead — far ahead. The type of person who enjoys challenging what is known to be true today. Big enterprise…
“I love the new strategic models!” This was a note that a happy customer shared with us last week after we launched the new templates. We are always delighted when people take the…
Please, no more cliches. These well-worn sayings hurt me. I cringe when I hear throwaway phrases such as “go the extra mile” or “think outside the box.” What do these words even…
We are building a different kind of technology company at Aha! No venture funding, no offices, and no salespeople. A company that has been highly profitable from the start. We are…
It started with hand-drawn comic books. Most starred my dogs, but the occasional space pirate made an appearance. Although I loved writing and drawing as a kid, as I got older, I…
Observe any workplace and you will find an astonishing ecosystem. Each one is filled with many creatures. Depending on the organization, you may also find a battle for survival.…
