Easily link to feedback in Aha! Ideas, right from Salesforce.
New Salesforce search improves feedback submission to Aha! Ideas
Do your sales and support teams already use the Salesforce to Aha! Ideas integration to capture feedback from customers? This integration gives them an easy way to share customers' requests. It also helps you understand the revenue potential behind them. That is why it is so helpful to add relevant feedback to an existing idea rather than creating a new one.
Now, it is faster to search for and link ideas in Salesforce — so sales and support teams can share feedback with product management more efficiently.
Here is what you need to know if you are not yet using the Salesforce integration: Connect your Salesforce account to your Aha! Ideas portal, then add the Aha! Ideas component to your Salesforce account, opportunity, or case views. Once you do, internal teams can add proxy votes, create new ideas, and track idea statuses without leaving Salesforce. In return, you get valuable insight into what customers want, as well as each idea's opportunity value.
Starting today, it is easier for sales and support folks to find related ideas (if they exist) and add their input. Now, you can:
Find relevant ideas faster: New filters help narrow search results by category or status.
Get more context for each idea: Expand results to view full descriptions, votes, and other details.
Track feedback to focus on: See pinned ideas and popular requests at the top for quick access.
These updates help everyone identify whether the feedback you hear relates to an existing idea or if a new one should be created.
The Salesforce integration is available for customers on the Aha! Ideas Advanced plan. You do not need to make any updates to the integration — the enhanced search experience is automatically available and ready to use.
Let's review how it works:
Find the right ideas faster
Picture this: A sales representative from Fredwin Cycling meets with a potential customer who wants enhanced workout analytics. From the Salesforce opportunity, the rep opens the Request an idea window and searches by category. They quickly find an existing idea, review the details, and link it to their opportunity. This makes it easy for the rep to track the idea's status. It also helps you understand the request's value.
If no matching idea exists, create a new one directly from Salesforce by filling in the required fields.
Gather feedback on popular ideas
Now, imagine you have an idea you are actively seeking feedback on. Pin it to the top of the search interface in Salesforce. This ensures sales and support teams see it immediately and can add customer feedback on the spot. And you get the additional input you need to validate customer demand and prioritize what to build next.
In Aha! Ideas, you can see valuable customer context synced to each idea — including the account name, type, and revenue potential.
Get a clearer view of customer demand based on feedback that truly reflects all your customers' needs.
We are always looking for ways to help you capture more meaningful product feedback. If you do not use the Salesforce integration yet, now is a great time to get started. Reach out if you would like a personalized demo. We are happy to show you how it works.
Upgrade to the Aha! Ideas Advanced plan
Aha! Ideas is the best way to crowdsource feedback, engage the community, and analyze trends. Choose the Aha! Ideas Advanced plan if you need the most sophisticated capabilities — such as dynamic forms, the Salesforce integration, and AI idea exploration and analysis. Start a free trial of Aha! Ideas to access all the advanced features, and please contact us if you would like to add it to your Aha! Roadmaps plan.
