Product Manager to Customer: “What Do You Really Want?”
Listen to the customer. This is the advice given to many product managers. But what if you are listening — yet hearing all the wrong things?
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10 Steps Product Managers Take to Get to The Lovability Line
I bet you can think of at least a few customers who absolutely love your product. They are vocal, share positive feedback, say that you “get” them, and advocate for your…
5 Ways to Know if Your Boss Is Selfish
Do you work for a selfish boss? Check out these 5 signs that your boss is selfish and discover how to make your company more lovable.
Hey Boss: My First Day Really Stunk
I will never forget that day. I had just started a new job after finishing graduate school and moving back to the San Francisco Bay area. I showed up at the specified…
I Said “No More Salespeople, Please”
I bet at some point, you have done it — you hid from a salesperson. You did not want to be rude, but you also did not want to be bothered with the hard sell. The goal was…
