Hey Customer: Stop Treating Me Like a Jerk
Angry customers. I have encountered a few. And I bet you have too — even if it was just in passing. Have you ever walked into a store and a rage-filled return in…
Thrive as a PM
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Collection695 articles
The Product Manager’s Playbook: How You Can Build Trust
I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the…
Use These 4 Words to Be More Productive in 2018
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an…
We Reviewed 1,452 Customer Ideas in One Year — This Is How We Did It
There are certain phrases that make a product manager cringe. For me, it is when customers refer to the process of submitting feedback as throwing ideas into a “black…
6 Signs You Love Your Job
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really…
Hey Boss: You Are Setting Me Up for Failure
A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but…
