Were you an awkward teenager? Not yet an adult but not a kid anymore. I know there were times when I was not quite sure where I fit in and what my role was. This is the beauty of…
Angry customers. I have encountered a few. And I bet you have too — even if it was just in passing. Have you ever walked into a store and a rage-filled return in progress?…
Making promises is usually a bad idea for product managers (and worse for salespeople). We always advocate against promising features, unless you are absolutely confident that you…
I do not envy substitute teachers. While most of the class will follow the new leader, there are always a few kids who misbehave in ways they would not dare with the “regular”…
What is the path to building great products? It starts with strong communication between product, engineering, sales, and support teams. Every team deserves a purpose-built tool —…
One day. Then two more. Still silence. This was several years ago when I was working at a large software company. I had sent an email to a colleague, hoping to address an important…
There are certain phrases that make a product manager cringe. For me, it is when customers refer to the process of submitting feedback as throwing ideas into a “black hole.” Ouch.…
I was looking for some inspiration. This was back in October 2016 and we were in planning mode. Our product teams at WhiteHat Security had spent most of the year struggling to stay…
“You cannot improve what you do not measure.” This is what I wrote the first time I asked our team at Aha! to evaluate our own company. I wanted to know how people really thought…
A terrible first day at a new job. You show up only to find your wonderful new boss is not ready for you. Nobody greets you. I would like to say I am making this up — but it…
