User journey maps

Map out the user journey

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Define the ideal experience

Define the ideal experience

Think through the flow of using your product from the customer's perspective

Highlight
Create visual diagrams to convey how users engage with your product
Adjust
Communicate desired UI updates using the "self-healing" clip tool
Enhance
Add rich media to whiteboards to communicate your thinking
User journey - Use the right tools

Use the right tools

Translate customer needs into valuable solutions. Choose from a comprehensive set of whiteboard tools to spark inspiration — from capturing observations about what users are doing and thinking with sticky notes to modeling new experiences with shapes, icons, and images. Collaborate freely with the broader team to gather input and uncover opportunities to improve.

Start with a template

Start with a template

Think holistically about the customer experience. Sketch out the high-level customer journey, capturing every touchpoint from marketing to support. Or create an empathy map to consider customers' needs and feelings. You will have a huge library of templates covering all aspects of product development to help you get going fast.

Detail user flows