Aha! Ideas | Salesforce integration troubleshooting
If you run into trouble while configuring or using your Salesforce integration, use this article to help diagnose the problem and suggested solutions.
If you get stuck, please reach out to our Customer Success team. Our team is made up entirely of product experts and responds fast.
Click any of the following links to skip ahead:
Access
If a Salesforce user cannot see the list of linked ideas in Salesforce:
Ensure that the user has the Aha! Permission Set assigned within Salesforce.
Ensure the user has Read access to Salesforce accounts, opportunities, and cases.
Check the user's Profile in Salesforce (Setup Users) and ensure that Aha! classes are enabled in the following:
Enabled Apex Class Access
Enabled Visualforce Page Access
Enabled Custom Setting Definitions Access
If the user's license is Platform and not Salesforce:
Create a new permission set for that license. Then go to Object Settings and add permission for Aha! Idea Links and Aha! Ideas and assign the new permission set to the user.
If a Salesforce user cannot access the ideas portal when clicking Request an idea or Browse all ideas:
From your portal settings in your Aha! account, navigate to SSO Regenerate secret. Then navigate to your integrations and click Enable integration. A log message will appear that says Creating remote site AhaIntegrations. This will re-sync the secret to Salesforce.
Errors
If you receive an error that says a Future method cannot be called from a future batch method:
Ensure that you have installed the latest version of the Aha! package in Salesforce.
Syncing
If data between your Aha! and your Salesforce account is not syncing as expected:
Check that Aha! and Salesforce records are mapped appropriately between accounts.
If you set up mappings long ago and a new version of the Salesforce app has been installed, review and reconfigure your mappings again.
- Documents
- Share documents
- Guest access
- Template library
- Notes
- AI writing assistant
- Introduction to whiteboards
- The whiteboard toolbar
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- Collaborate on whiteboards
- Convert whiteboard content to Aha! records
- View Aha! records on whiteboards
- Create a whiteboard presentation
- How to create a custom whiteboard template
- How to build a roadmap in five steps
- How to visualize linked dependency statuses at scale
- How to import your backlog from Jira
- How to show the strategic progress at multiple levels
- How to identify schedule risks with calculation columns
- How to visualize cross-team capabilities with custom tables (Enterprise+)
- How to add a custom field
- How to pull work from Aha! Roadmaps into Aha! Develop
- How to share a report, roadmap, or view
- How to identify and prioritize high-value ideas
- How to import a Jira backlog into your Aha! account as ideas
- How to edit a status workflow
- How to build your product strategy
- How to host a collaborative brainstorming session
- Best practices for stakeholder alignment: Set product strategy
- Best practices for stakeholder alignment: Review customer feedback
- Best practices for stakeholder alignment: Prioritize the best ideas
- Best practices for stakeholder alignment: Create your product roadmap
- Best practices for stakeholder alignment: Manage product launches
- Best practices for stakeholder alignment: Communicate roadmap progress
- Best practices for linking your work to strategy
- Best practices for tracking OKRs
- Best practices for configuring Aha! to support SAFe®
- Best practices for configuring Aha! to support the Pragmatic Framework
- Best practices for tracking product development risks
- Best practices for managing cross-functional requests
- Best practices for setting product strategy
- Best practices for capturing and prioritizing customer ideas
- Best practices for launching your ideas portal
- Best practices for managing product platforms
- Best practices for managing solution offerings
- Best practices for managing product components
- Best practices for managing complex product bundles
- Best practices for creating a product information hub
- Best practices for using documents to collaborate with stakeholders
- Enterprise+ plan features
- Advanced custom layouts (Enterprise+)
- Automated scorecard metrics (Enterprise+)
- Automation (Enterprise+)
- Back up your account (Enterprise+)
- Configure team capacity planning (Enterprise+)
- Custom roles (Enterprise+)
- Custom tables (Enterprise+)
- Custom worksheets (Enterprise+)
- Enable IP address based access control (Enterprise+)
- Estimate work for capacity planning (Enterprise+)
- Getting started with capacity planning (Enterprise+)
- Integrate with security webhooks (Enterprise+)
- Link custom tables to each other (Enterprise+)
- Monitor your account activity (Enterprise+)
- Reference Aha! Roadmaps fields in custom worksheet equations (Enterprise+)
- Resolve capacity conflicts (Enterprise+)
- Team capacity report (Enterprise+)
- Work requests (Enterprise+)
- Workspace templates (Enterprise+)
- Workspaces and workspace lines
- Workspace types
- Differences between workspace types
- Explore a product workspace in your account
- Explore an IT workspace in your account
- Explore a project workspace in your account
- Explore a services workspace in your account
- Explore a business operations workspace in your account
- Explore a marketing workspace in your account
- Create a single-workspace hierarchy
- Create a multi-workspace hierarchy
- Create a portfolio hierarchy
- Workspace templates (Enterprise+)
- Archive or delete a workspace or workspace line
- How to define your product workspace
- Move workspaces to a new workspace line
- Duplicate workspace and workspace line prefix error
- Introduction to strategy
- Vision
- Strategic models
- Strategic models: Custom templates
- Strategic models: Aha! business model canvas
- Strategic models: Lean canvas
- Strategic models: SWOT analysis
- Strategic models: Segment profile
- Strategic models: 10Ps marketing matrix
- Positioning
- Creative briefs
- Personas
- Competitors
- Competitor threat scorecards
- Goals
- Link goals to other record types
- Initiatives
- Initiatives prioritization page
- Prioritize and track strategic initiatives
- Link initiatives to other record types
- Getting started with capacity planning (Enterprise+)
- Individual capacity planning
- Configure team capacity planning (Enterprise+)
- Estimate work for capacity planning (Enterprise+)
- Individuals capacity report
- Team capacity report (Enterprise+)
- Resolve capacity conflicts (Enterprise+)
- Troubleshoot missing records on the team capacity report (Enterprise+)
- Introduction to releases
- Release dependencies
- Release templates
- Release retrospective report
- Calendars
- Parking lots
- How the release start date is determined
- Move records from one workspace to another
- Portfolio releases
- Roll-up releases
- Release dates and feature capacity
- Draft release notes with AI
- Create a release
- Add features, phases, and milestones to a release
- Calculate release and release phase dates
- Customize the Gantt view
- Group features by epic on a Gantt chart
- Release and epic view options
- Track Gantt chart change history
- Copy an existing release
- Complete a release
- Share a release
- Introduction to ideas
- Ideas portal settings
- Ideas prioritization page
- Emailed ideas
- Submit-only ideas portal
- Private ideas portal
- Public ideas portal
- Ideas overview page
- Ideas chart page
- Create a central workspace to manage all ideas
- How promoted record status drives idea status
- Carry over custom field values from ideas to other record types
- "Filter by status" displays duplicate statuses on ideas portal
- Create one ideas portal for all of your workspaces
- Advanced custom portal design
- Import ideas and portal users
- Custom fields for ideas
- Portal notification emails
- Troubleshoot portal notification emails
- Ideas portal weekly summary email
- Manage portal spam
- Manage submitted ideas
- Customize ideas
- Promote ideas directly to your roadmap
- Merge ideas
- Pin ideas
- Respond publicly to users
- Report on trending ideas
- Ideas portal users
- Invite portal users
- Manage portal users
- Aha! Ideas Advanced plan features
- Legacy access to Aha! Ideas Advanced plan features
- Portal SSO | SAML 2.0
- Portal SSO | OpenID Connect
- Portal SSO | JSON Web Token
- Portal SSO | Google Cloud Identity
- Portal SSO | OneLogin
- Portal SSO | Entra ID
- Portal SSO | Microsoft Active Directory Federation Services (ADFS)
- Portal SSO | Salesforce
- Portal SSO | Link portal users to organizations (Advanced plan)
- Portal SSO | Troubleshoot single sign-on issues
- Introduction to features
- Introduction to epics
- Introduction to requirements
- Tips for managing and prioritizing features
- User story maps
- Workflow board
- Feature scores
- Features prioritization page
- Mockups
- Copy, move, or bulk edit features
- When to use initiatives vs. epics
- Convert features to other record types
- Carry custom field values from requirements to features
- Estimate effort using custom scorecards
- Add feature start and due dates
- Release dates and feature capacity
- Parking lots
- Create templates for features and requirements
- Should I put bugs on my product roadmap?
- Customize feature cards
- Use epics across releases and workspaces
- Move records from one workspace to another
- Introduction to analytics
- Dashboards
- Reports overview
- Step-by-step examples: List reports, pivot tables, and custom roadmaps
- Filter your reports and roadmaps
- List report
- Perform calculations on data in list reports
- Pivot table
- Charts
- Product value report
- Individuals capacity report
- Team capacity report (Enterprise+)
- Resolve capacity conflicts (Enterprise+)
- Troubleshoot missing records on the team capacity report (Enterprise+)
- Dependency report
- Hierarchy report
- Diagram report
- Bulk edit records
- Report on workspace documents
- Report on a record's time in status
- Knowledge menu
- Documents
- Control workspace document access
- Frameworks
- Meetings
- Share documents
- Guest access
- AI writing assistant
- Template library
- Introduction to whiteboards
- The whiteboard toolbar
- Add and edit whiteboard content
- Advanced whiteboard shapes
- Add media to whiteboards
- Collaborate on whiteboards
- Aha! shapes
- Convert whiteboard content to Aha! records
- View Aha! records on whiteboards
- Create dependencies from a whiteboard
- Create Jira issues from your whiteboard
- Add Jira records to whiteboards
- Add ADO work items to whiteboards
- Create a whiteboard presentation
- Files
- Import documents from Confluence
- Import Microsoft Word documents
- Text editor
- Text editor toolbar
- Style text
- Add and modify tables
- Track history and restore historical versions
- Comment and collaborate on text
- Embed a whiteboard
- Add and comment on media
- Notes
- Access notes
- Create notes
- Note templates
- Organize notes
- Add media to notes
- Add Aha! views and whiteboards to notes
- Add header images to documents and folders
- Lock note editing
- Share and export your notes
- Knowledge base accessibility best practices
- Report on knowledge bases (Aha! Knowledge Advanced)
- Meta descriptions (Aha! Knowledge Advanced)
- Custom knowledge base URLs (Aha! Knowledge Advanced)
- Knowledge base visitor experience (Aha! Knowledge Advanced)
- Custom knowledge base domains (Aha! Knowledge Advanced)
- Knowledge base access (Aha! Knowledge Advanced)
- Knowledge base documents (Aha! Knowledge Advanced)
- Knowledge base homepage (Aha! Knowledge Advanced)
- Knowledge base branding (Aha! Knowledge Advanced)
- Knowledge base settings (Aha! Knowledge Advanced)
- Publishing overview (Aha! Knowledge Advanced)
- AI-powered knowledge base search (Aha! Knowledge Advanced)
- Introduction to presentations
- Create and manage presentation themes
- Manage presentation security
- Edit your presentation
- Annotate presentation slides
- Add, duplicate, or remove slides
- Adjust presentation slide images
- Adjust tables in presentation slides
- Add headers and footers to presentation slides
- Deliver your Aha! presentation
- Aha! views in presentation slides
- Apply a theme to an Aha! presentation
- Publish a presentation
- Publish a presentation to a secure webpage
- Use web controls for Aha! presentations
- Publish an Aha! presentation to a PDF
- Slide transitions in Aha! presentations
- Interactive views in Aha! presentations
- Aha! view update frequency in presentations
- Custom branding in presentations
- Embed your presentation in another webpage
- Manage presentation access
- Add collaborators to a presentation
- Change presentation ownership
- Web presentation security
- To-dos
- Watchers
- Notifications
- Comments
- History
- How to use @ and # mentions
- How to share Aha! Roadmaps views externally
- Improve email reception
- Work requests (Enterprise+)
- Saved views
- Create saved views
- Access saved views
- Turn saved views into workspace defaults
- Export saved views to whiteboards
- Share saved views as webpages
- Schedule email delivery of saved views
- Export saved views to Microsoft Powerpoint
- Statuses and workflows
- Feature types
- Record description templates
- Workflow approvals
- Scorecard equations
- Automated scorecard metrics (Enterprise+)
- Custom fields
- Merge custom fields together
- Convert custom fields to different field types
- Custom layouts
- Advanced custom layouts (Enterprise+)
- Manage at-risk work
- Report on at-risk work
- Custom worksheets (Enterprise+)
- Custom equation functions and operators
- Filter arrays with logical operators
- Introduction to advanced equations
- Field identifiers for advanced equations
- Reference Aha! Roadmaps fields in custom worksheet equations (Enterprise+)
- Custom tables (Enterprise+)
- Link custom tables to each other (Enterprise+)
- Use custom tables to manage strategic opportunities
- Track special customer information
- Connect with Aha! Develop (Advanced plan)
- Aha! Develop connection overview
- Aha! Develop connection best practices
- Aha! Develop connection reporting
- Aha! Develop connection account configuration
- Aha! Develop connection workflows
- Aha! Develop connection capacity planning
- Team status mapping
- Unified backlog management
- Enterprise+ functionality in the Aha! Develop connection
- Record types in the Aha! Develop connection
- User permissions in the Aha! Develop connection
- Report on Aha! Develop records in Aha! Roadmaps
- Account SSO | SAML 2.0
- Account SSO | Google Cloud Identity
- Account SSO | Okta
- Account SSO | OneLogin
- Account SSO | Microsoft Entra ID
- Account SSO | Microsoft Active Directory Federation Services (ADFS)
- Account SSO | Bitium
- Knowledge base SSO | SAML 2.0 (Aha! Knowledge Advanced plan)
- Knowledge base SSO | OpenID Connect (Aha! Knowledge Advanced)
- Knowledge base SSO | JSON Web Token (Aha! Knowledge Advanced)
- Knowledge base SSO | Google Cloud Identity (Aha! Knowledge Advanced)
- Knowledge base SSO | OneLogin (Aha! Knowledge Advanced)
- Knowledge base SSO | Entra ID (Aha! Knowledge Advanced)
- Knowledge base SSO | Microsoft Active Directory Federation Services (ADFS) (Aha! Knowledge Advanced)
- Knowledge base SSO | Salesforce (Aha! Knowledge Advanced)
- Troubleshoot single sign-on issues
- Integrate with your calendar application
- Create multiple development tool integrations for a single workspace
- Manage your integrations
- How to think about integrating Aha! Roadmaps with your development tool
- Import data from your development system
- Create an integration template
- Map fields between Aha! Roadmaps and your development system
- Configure links between integrated records
- View integration log messages
- How to diagnose development tool integration log messages
- Convert an integration from 1.0 to 2.0
- Move records with Jira or Rally
- Link records in Aha! Roadmaps with existing records in another system
- Send changes and accept imports from another system
- Resync Aha! Roadmaps with your development tool
- Move a linked record to another workspace
- Map a single Aha! Roadmaps record type to multiple development system record types
- Integrate a single workspace with multiple projects from the same development tool
- Send records in bulk to integrated tools
- Import error: no valid relationship link
- Integrate one workspace with multiple third-party systems
- Allow list IP addresses for on-premises development tools
- Manually send Aha! Roadmaps records to development tools
- Integrate with Azure DevOps
- Recommended Azure DevOps mappings
- Sync sprints with Azure DevOps
- Azure DevOps Services Error: "Configuration error for 'installed': getaddrinfo: Name or service not known"
- Integrate with Azure DevOps Services or Azure DevOps Server (version 1.0)
- Use the Azure DevOps integration through a web proxy
- Integration guides