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Ideas portal guide

Help customers understand how to submit feedback via your ideas portal

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Ideas portal guide large

About the ideas portal guide template

Every product development engine needs fuel in the form of customer feedback and new ideas. This is why idea management needs to be integrated into your team's daily work.

An ideas portal is the perfect place to collect, review, and prioritize ideas from customers and internal colleagues alike. Use this template to put guardrails in place that will help everyone understand how to submit an idea and follow its progress through the idea management process.

It will look different for every company, so we have kept the template simple. Customize it with headers, labels, and images to give your community the information they need. And be sure to show your thanks to them too — you never know where the next great idea will come from.

Best practices

Create a portal guide that is useful and beautiful too.

  1. Say hello Add a welcome message to the template to let your community know how much you appreciate their feedback. Provide instructions so portal visitors understand exactly how to submit a new product idea.

  2. Provide a sneak peek Give customers an early look at features that are in progress or coming soon. Your community will love knowing what exciting updates they can look forward to experiencing in the future.

  3. List helpful links Share useful resources — such as articles, release notes, and blog posts — to help customers get the most value out of your products. Include details about how to contact your support team so folks can quickly get the help they need.

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