Just Launched! — Brand All Emails Sent to Ideas Portal Users
November 20, 2019

Just Launched! — Brand All Emails Sent to Ideas Portal Users

by Bryan McCarty

People generally want to be helpful. So when you ask folks to share their ideas, they often do. The challenge has always been figuring out how to collect and curate those ideas. That is why so many of you love using Aha! ideas portals. You are able to capture feedback and ideas from your customers and colleagues. You can review, comment, and promote the best ones directly to your roadmap.

You can now create a custom email invitation that encourages new users to start using your Aha! ideas portal.

When a new portal user is added by an administrator, an invitation email is automatically sent out. Now you can add your brand color to invitations and the four other portal notification emails with our new color selector. And you can customize the content in your invitations as well. Previously, the subject line and copy were fixed. You will notice that we refreshed the email design too.

If you have not set up an ideas portal yet, you will first need to enable one in your account and workspace settings. Once you do, you can configure it — choose the name of your portal, URL, branding (such as your company’s logo and color), and terminology. Just know that you must have customization administrator permissions to configure ideas portals.

Here is how you can engage new portal users with custom invitations:

Add your brand color
Use the new selector in the email branding section to apply an accent color to the button and background of your portal notification emails. Enter a custom hex code to match your company’s color precisely. This will help give portal users a consistent experience with the messages they receive throughout the lifecycle of their idea.

If you do not change the color, it will default to blue.

Customize your message
You already had the option to customize the email templates for notifications when the portal sent a thank you, the status of an idea changed, an admin gave a response, or a new comment was added. Now you can create one for invitations too. Create a unique subject line and message or use the default. When you are done editing, save and send yourself a test email.

You can use HTML to further customize the email design and formatting.

A branded and thoughtful invitation goes a long way towards building a strong relationship.

You want to encourage folks to tell you what they need and what they want. Make the first touchpoint your customers, partners, and colleagues have when they start submitting ideas feel like a warm welcome.

Sign up for a free Aha! trial — be happy
Ideas portal customization is available to all Aha! customers. If you are not already an Aha! customer, you may want to sign up for a free 30-day trial or join a live demo to see why more than 250,000 users trust Aha! to build and market lovable products.

Bryan McCarty

Bryan was a Senior Product Marketing Manager at Aha! — the world’s #1 product development software.

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