About Banno Platform™ by Jack Henry & Associates, Inc.®
Jack Henry & Associates, Inc.® is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its solutions serve approximately 10,500 customers nationwide, and are marketed and supported through three primary brands: Jack Henry Banking®, Symitar®, and ProfitStars®. The Banno Platform™ by Jack Henry & Associates, Inc.® helps financial institutions meet consumer expectations by delivering the right technology. Banno provides beautiful banking app experiences to consumers while giving financial institutions enterprise tools that are powerful, efficient, and delightful to use.
We had a problem
Everything related to managing our products (ideas, priorities, features, requirements, scope of work, prototypes, etc.) lived in a variety of places across a variety of team leads. We had Google docs, spreadsheets, whiteboard photos, email threads, GitHub, Slack messages, and face-to-face conversations floating across the entire team.
We needed to capture ideas and feature requests in a central place. And we also needed to share our roadmap internally to the wider audience of more than 6,000 Jack Henry employees and also have a consistent external roadmap to share with customers and prospects.
In short, there was no central hub or understanding of one source of truth. Our roadmap was nonexistent — and very different depending on who you asked!
Aha! as a solution
Aha! brought greater alliance amongst Banno and Jack Henry teams. We have better, more accurate communication — both internally and externally. We now use both the Slack and GitHub integrations and enjoy enhanced collaboration.
From a daily workflow standpoint, everyone involved can look at the Aha! feature card to understand what we are building and why. In the description field, we use the jobs-to-be-done framework to write job stories that explain the user's motivation. We also use the description to point people to the resources they need in order for them to do what they need on the project, such as scope of work documents, prototypes, and functional specs. The requirement fields captures everything related to the feature in one place.
We also use a variety of Aha! reports to help us visualize our roadmap. We take these saved report views and one of our designers uses it to create a customer-facing version that is specifically branded to match our design language and style guide. Then, we post the roadmap in our customer portal. This flow has worked out extremely well and enables us to quickly publish beautiful and accurate roadmaps.
Life is good
We now funnel everything into Aha! We use the ideas portal to collect ideas and feature requests. Banno product managers work in Aha! on an hourly basis, making decisions about ideas, writing job stories, defining requirements, and building the collective roadmap. If it's not in Aha! — it doesn't exist!
With a company of 6,000 people, it's not easy to communicate our roadmap or to keep everyone connected to what we're up to. Aha! has changed that. We're constantly adding reviewers and showing people how they can track what they need to stay informed. This gives other teams direct access to our feature boards, where they can watch features. It's a great way for teams to understand where Banno is heading and when certain features will ship.
There's never a question about where our product team should be investing our time. All teams now have a shared view into the immediate work that needs to be done and the vision of where we're heading.