My Name is Shannon Sauvé — This Is What I Achieve at Aha!
What is the best way to accelerate your career? Work in a high-growth company that challenges you and puts learning first. An unwavering motivation to continue improving and achieving is also key. The highest performers constantly pursue new ideas and seek to understand the experiences and motivations of the people around them. We can learn a lot from them.
Curiosity fuels growth — which is why we want to bring you personal stories of achievement from talented people. Our hope is that some of their ideas are useful and maybe even inspirational as you work to become your best.
Meet Shannon Sauvé — a senior manager in the Aha! Product Concierge group, part of our Customer Success team. She loves building relationships with customers and helping them achieve their goals. Shannon lives in Providence, Rhode Island with her husband, Evan, and their dog, Rosie. She enjoys traveling and spending time with family.
Read on to learn more about how she finds meaning and joy in her work — in her own words.
What energizes you about being in Customer Success?
"Growing up I always used to say that I wanted to make the world a better place. My desire to make a difference has continued as I have progressed in my career — adding value is one of my intrinsic motivators. I find great satisfaction working in Customer Success because it is all about delivering value. If I can help our customers realize value, then the world is becoming a better place for them."
Which recent accomplishment are you most proud of?
"Across the Customer Success team, we take the time to build relationships with our customers by asking questions and actively listening. Recently, I was working with one of our customers to roll out Aha! across her organization. This customer shared the goals of the organization, but also her own career goals. I was able to confidently provide guidance about how a successful Aha! implementation and training could help her achieve those goals. That same customer reached out to me a few weeks ago to let me know that she had been promoted and would be moving into a new role, citing the success of Aha! as a contributing factor. Although I realize that I was only a small portion of that story, I am proud to have made a difference."
What has been the most rewarding thing about joining the Aha! team?
"Everyone at Aha! is continually pushing each other to be the best versions of ourselves. And it is not just about our work — it is about a moral responsibility for change. Our Aha! Cares program is just one way we are encouraged to contribute to improving our own communities. This past year, I got involved with Rhode Islanders Sponsoring Education (RISE). RISE provides scholarships and mentoring to children of incarcerated parents in an attempt to break the intergenerational cycle of poverty, crime, and addiction. With the support of Aha! Cares, we were able to contribute funds that ultimately helped sponsor a 6th grader this year. It is wonderful to work for a company that truly cares."
What advice do you have for an aspiring or early-career Customer Success manager?
"Take time to understand other people, practice deep listening, and build strong relationships. Doing so will help you make a positive impact as you navigate complex environments and support people as they accomplish their goals."
Stay curious, empathetic, and kind. Never stop asking why and do not be afraid to explore the unfamiliar — you can learn so much when you stop clinging to what is comfortable.
What is the most surprising but useful career advice someone has given you?
"Do not be afraid to disappoint your past self who might have made plans that do not align with where you are right now. I think it is common to hear advice about how we should not dwell on past mistakes or failures, but this version of that advice seems more meaningful. The decisions I made in the past were the right ones at the time and they helped determine what motivates me today. For example, the time and effort I put into each of my previous roles (from working in the service industry to product management) was not wasted. It was what I needed to get the perspective that I now have."
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