Drive Greater Ideas Portal Engagement

Send users weekly portal summary emails.

June 20, 2023

Drive Greater Ideas Portal Engagement

by Claire George

Ideas portals make it easy for your customers to share their feedback. They can quickly submit an idea — directly in the portal or from within your application — and comment on other people's ideas. To keep the conversations flowing, it is important to engage as many customers as you can in the process. So this week we are introducing a new way to encourage community participation.

You can now set up a weekly email that recaps activity in your ideas portal and encourage customers to get more involved.

An ideas portal is an open forum where customers can submit new requests and browse feedback from other users — voting and commenting on ideas that resonate. Naturally, some customers might be more vocal than others. But it is in everyone's interest to encourage as many voices as possible — so you can deliver solutions they will love.

With today's update, providing input is a click away. You can set up a weekly email that highlights portal activity — keeping customers informed of the latest conversations and motivating them to stay engaged.

To get started, enable the new Weekly summary email in the Emails section of your portal settings. This option automatically sends a custom-branded email to all portal users every Monday with stats about their individual activity, all portal activity, and the most recent ideas and comments. With a single click, users can view any ideas that capture their attention and add their feedback.

This update is available to all Aha! Roadmaps and Aha! Ideas customers. It is worth noting that once enabled, email recipients can control the information they receive each week. They can select which idea categories they are most interested in or unsubscribe at any time. These emails are portal specific — meaning that users will receive separate emails from all portals that they belong to. If there is no recent portal activity, no email is sent.

Here is how the weekly summary works:

Share weekly highlights

Once you enable the weekly email, your portal users will receive a summary like the one below. Seeing their activity stats at the top reminds them they did not share any feedback last week — a good nudge for them to be more proactive. As they scroll, they view a new idea submitted by another customer. If it resonates, they can easily add their own vote or comment.

Customize the content

Your customers can tailor the email they receive by visiting their own profile settings in your portal. (A link to this page is included in each email.) In the example below, Erik selected three idea categories that are most interesting to him — notifications, reporting, and social. These selections will be applied to the recent ideas and new comments sections in his next email.

Help customers stay engaged in the ideas they care about — so you can build what they will love.

We will be sending out our own weekly summary email starting this Monday. We hope it motivates you to share feedback and help us decide what new lovable features Aha! should deliver next.

Want to give your community even more reasons to visit your ideas portal? If you are using Aha! Ideas Advanced, share your product roadmap and announcements using custom portal pages.

Sign up for a free trial of Aha! Ideas

Aha! Ideas is the best way to crowdsource feedback, engage the community, and analyze trends. If you are interested in sophisticated capabilities — such as dynamic forms, Salesforce integration, and polls choose the Ideas Advanced plan. And if you are looking for a complete product management solution, choose Aha! Roadmaps which also includes basic idea management. Sign up for a free 30-day trial or join a live demo to see why more than 700,000 product builders trust our software to build lovable products and be happy doing it.

Claire George

Claire George

Claire is passionate about helping product development teams learn how to bring their strategy to life. She is the director of product marketing at Aha! — the world’s #1 product development software. Claire has 20 years of marketing and software experience. Previously, she led product marketing at an agile-based work management platform.

Follow Aha!

Follow Claire

Related articles

Most popular new Aha! features launched in Q4 2021
December 22, 2021
Most popular new Aha! features launched in Q4 2021

What does it take for product teams to be happy? I believe it comes down to delivering real value — for customers and the business. You need to have the right people in…

Share visual roadmaps with customers via ideas portals
January 19, 2022
Share visual roadmaps with customers via ideas portals

Eighteen thousand ideas portals. Three million ideas. Altogether our customers collect an incredible amount of information from their own customers via portals in Aha!…

Create one unified product and engineering backlog in Aha! Develop
December 2, 2021
Create one unified product and engineering backlog in Aha! Develop

How do you balance building new product functionality against improving technical capabilities? Many product development teams struggle with this challenge. You want to…

Aha! commits $400,000 to charitable giving in 2022
December 20, 2021
Aha! commits $400,000 to charitable giving in 2022

Learn about the history of our philanthropic giving program Aha! Cares and the nonprofit organizations that are receiving funding in 2022.