"Revenue Insecurity" and the Freemium Death Spiral
A funny thing happens on the way to building a successful business. At a certain point you actually need customers who can pay you for the product or service that you offer.
A funny thing happens on the way to building a successful business. At a certain point you actually need customers who can pay you for the product or service that you offer.
I love building great products. There are so many moving pieces it keeps me engaged all day long. And when done right, each step of the journey is more exciting than the last. But…
The practice of making data-based decisions in software is nothing new. Understanding what your users are doing can inform decisions at all levels of your organization.
We are humbled by the growth of Aha! and our more than 20,000 users worldwide. We serve all types of businesses from Fortune 500 companies to startups. More than the numbers it’s…
We try not to repeat the same mistakes when bad things happen. And when I write “we” I mean you and me, the companies that we work for, and the institutions that govern us.…
Maintaining useful application logs is a challenging problem. When trying to trace down an error or determine when a regression was introduced, having comprehensive and verbose…
Great products are comprised of great features. Ultimately, a great feature is one that is clearly defined and provides a compelling use case. It contains a concise narrative about…
I recently spoke with multiple former PMs who needed to take year long sabbaticals to get themselves back on track. They were tired. Their anxiety was running high. They could not…
Asking questions is a sign of a curious mind. Every entrepreneur worth his salt asks many questions before starting out, and keeps asking questions throughout his journey. The…
The process of discovering new product features can be invigorating for product teams. But noise from paying customers clamoring for what they want can distract teams from…