Our minds are powerful and expectations can move us. Our anticipation of what is to come can be a true driver for action. What we believe will (or should) happen in the…
Your ideas portal is a hub for innovation. It is where your customers, partners, and employees know to go to provide feedback — helping you better understand what they…
"Listening is where love begins." Beloved television host Fred Rogers shared this sentiment several decades ago. It is sage advice for anyone who wants to develop more…
Six months ago we announced a unique new program. We were not sure how it would go, but we knew that it had the potential to create positive change. And we knew that what…
What will the future look like? As a kid, I was obsessed with 1980s sci-fi movies. I filled entire sketchbooks with drawings of fantastical technology and geometric…
"Strange question." That is what I thought. But I tried to be more careful with what I said. Someone had asked me if I thought IT product management was really product…
Product enhancements. Innovation programs. Internal requests. These are just some of the ways you can use an ideas portal. In fact, many of our customers create multiple…
We have the best team in the world. I know everyone thinks their team is the best — but I genuinely believe it is true. Leading the People Success and operations teams at…
When was the last time you negotiated with someone? You might think of a specific scenario — like buying a car or accepting a job offer. But I bet you had to negotiate…
"What, when, and why?" At the most basic level, product managers need answers to these questions in order to evaluate customer requests. But you usually have to ask a few…
