Integrate with Salesforce Service Cloud

Bring support escalations into Aha! Develop

When you integrate Aha! Develop and Salesforce Service Cloud, your support team can quickly highlight the Salesforce cases you should work on. This extension will pull those cases right into your Aha! Develop Import sidebar — so you can easily add them to your workflow.

Manage issues quickly

Stay on top of customer-reported issues and make sure support teams stay informed of progress. Keep the Salesforce importer open in the left sidebar of Aha! Develop. When a new case appears, drag it directly onto the workflow board as a new user story. The title, description, and a link back to the Salesforce case appear automatically. As you make progress on the issue, use the link provided to quickly add updates in Salesforce as you receive them.

Integrations in Aha! Develop are powered by extensions that are easy to install and set up. Choose from our growing library of open-source extensions to connect with all the tools your team uses to build lovable products.

Installation details:

• Install the Salesforce Service Cloud extension

• Add the subdomain for your Salesforce account

• Once installed, you will see Salesforce Service Cloud as an import option in the Import sidebar

Read our support documentation for more details. Or contact our Customer Success team at support@aha.io for help setting up your integration.

Salesforce Service Cloud is a comprehensive customer service platform that provides customer support and engagement solutions. As part of the broader Salesforce ecosystem, Service Cloud leverages Salesforce's CRM to provide a unified view of customer interactions. The platform includes features such as case management, a knowledge base, omnichannel support, and AI-powered insights.

For help with Salesforce Service Cloud, visit Salesforce's support page.