Product support

Only experts work here

Not your typical support

Every member of our Customer Success team has deep product expertise. And we serve businesses of all sizes — from startups to global enterprises — to make our software work best for you. No automated responses. No tiered support. No long wait times.

A global team

Our customers are spread across the world. So, we are too. Our fully remote team works across four continents, six countries, and eight time zones. No matter the time, day, or location, count on our product support team to answer your questions 24/7. Contact us — from anywhere at any time.

Radically responsive

When you ask for help, we know that you need us. And we want to be useful to you — immediately. That is why, in July 2014, we pioneered The Responsive Method. These principles are the engine that drives our sense of urgency and growth. We respond super fast.

<2 hour first response time

<2 hour first response time

24/7 support

24/7 support

Global coverage

Global coverage

Integrate with how you work

We understand that every team works differently. And a new tool needs to fit into your overall team structure. That is why our data model is flexible — to work with how your team works best. We support more than 30 integrations and have helped thousands of customers integrate our software into their organization. If you need help creating the perfect workflow or integrating with a tool your team already depends on, just ask.

cs-team-photo

Our team is here for you

We do not hire salespeople at Aha! — our Customer Success team is comprised of former product, IT, project, and marketing managers. They each bring deep product knowledge and real-world perspective. This means we are like you, like to be bold, and have the expertise to help you move forward.

You can count on us for ongoing support whenever you need it, at every stage of your Aha! journey. Whether you are just getting started in a trial or have thousands of users, we are always ready to help.

255

Years of product experience

325

Products managed

1242

Product launches

$3.05B

Product revenue

The worldʼs #1 roadmap software

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