AI features in Aha! software
Aha! provides purpose-built generative artificial intelligence features in our products to assist product builders from product discovery to delivery.
Security and confidentiality are top priorities in every AI feature we build. You can enable or disable generative AI features according to your needs.
Account-level controls
We recognize that customers have different policies regarding AI features and we provide granular account-level settings.
Account administrators can enable or disable generative AI-powered features from
Settings ⚙️ Account Security and single sign-on AI control.
Models we use
Aha! is using AWS, Google and OpenAI models to power some of our recently announced generative AI features. They were chosen for their industry-leading accuracy and robust safety controls. Using public and pre-trained models means that the training data set does not include any Aha! customer data.
Model training
Your account data will not be used to train AI models. This includes prohibiting AWS, Google and OpenAI from using your inputs and outputs for training purposes. Our standard Privacy Policy and Terms of Service also apply to AI features.
Data confidentiality
Aha! implements a comprehensive supplier management program with annual security and contractual checks as part of our ISO 27001 certified Information Security Management System. This includes AI suppliers and we ensured that AWS and OpenAI met rigorous confidentiality standards as part of AI feature implementation.
Our contractual agreements with AWS and OpenAI require them to maintain the security and confidentiality of customer data and their control effectiveness is assessed through comprehensive third party audits.
Data Security
Aha! implements strong security controls for customer data during AI data processing. This includes encryption in transit with at least TLS version 1.2, strong authentication controls, and AES256 encryption at rest. AI feature development follows our comprehensive secure software development lifecycle which also includes AI-specific best practices and guidance.
Data retention
Content created as part of AI features (such as accepted AI drafts) becomes part of your standard account data. These are maintained and backed up like any other data entered into your account.
For some AI features, Aha! maintains a history of user prompts so that users can re-use or refine a previously used prompt. This data is maintained to provide prompt history and is not used for training.
Safety
Where appropriate, such as in our AI writing assistant, users have the ability to review model outputs for accuracy before accepting them. Aha! chose AWS, Google and OpenAI models for their industry-leading safety controls and we use automated moderation controls to help detect inappropriate model outputs.
Questions?
If you have other questions regarding Aha! security or AI features, please contact us by email at support@aha.io.
