About Scalable Software, Inc.
Scalable Software, an innovator in IT asset management (ITAM) software since 2008, develops ITAM tools that help CIOs reduce compliance risk, and help IT asset managers and software asset managers reduce waste and costs. Today thousands of organizations worldwide rely on Scalable Software tools. Our customers’ changing needs inspire and challenge us; our employees’ and partners’ agility in meeting those needs is unparalleled. A pioneer in the “reboot” of ITAM, Scalable Software is profitable and growing significantly. Whether you’re interested in our SaaS products and tools, leading-edge development careers, or fresh new perspectives on ITAM and software asset management, Scalable Software is the right place.
We had a problem
We had developed a solution in-house, but it was becoming harder to scale and did not facilitate meaningful reporting to sales, marketing, and our customers. Our growth rate was pointing to future difficulties in managing the influx of new feature requests, which — if not addressed — would lead to inconsistencies in the format and structure of those requests.
That growth also triggered an increase in the number of feature requests, the sources of feature requests, and the number of stakeholders requiring information. We needed a flexible workflow to scale our processes to meet these challenges.
Aha! as a solution
The configurable workflow allows us to tailor Aha! to match our process. This is critically important for ensuring that communication from the customer through product management to development is accurately tracked and monitored.
Using the ideas portal has been a fantastic way to vet new requests before they become a feature — rather than having to clean up those requests after the feature is created. This has led to more meaningful prioritization discussions and the quality of capturing feature requests has improved dramatically.
Aha! provides a reporting and management interface that makes day-to-day product management tasks easy to use and consume. Especially with notebooks, Aha! has significantly improved our ability to communicate internally as well as externally.
Life is good
We are now able to involve all parts of our organization in the product management process, from sales to development. We have improved communication across the organization and to our partners and customers. This is critical as we are a geographically distributed workforce.
The ability to capture data for competitive analysis, product strategy, roadmap goals, releases, features, and new ideas in one product is amazing.