What this application does
Build a customer escalation manager with Aha! Builder, an AI app builder for product teams. Give your support and customer success teams one place to log escalations, assess severity and customer health, assign ownership, and move each issue through a structured resolution workflow — instead of chasing status updates across channels.
Explore the live application to see a real-time dashboard for monitoring open issues, scoring customer health, seeing workload distribution across owners, and getting detailed escalation records with a full auditable timeline.
Preview of the application
What to explore
Click a card at the top of the dashboard to filter escalations by KPI
Open an individual escalation to review the full record and relevant actions
Use the Analytics page to explore different graph types
Click the bell (notifications) icon to see examples of the alerts the system can send
Switch between light and dark mode
Build your own application
Explore the example escalation manager
Open Aha! Builder and create a new application. (Existing Aha! customers can contact us to add Aha! Builder to their account.)
Answer the setup prompts. For example:
Describe your application. "An internal tool for logging and tracking customer escalations, including severity, ownership, and resolution status"
Who are you building for? "Customer success managers, support leads, and account executives who need visibility into open issues and which accounts are at risk"
What do you want the user experience to be? "A fast way to log a new escalation, see who owns it, track it through to resolution, and spot aging issues before they become customer churn"
Review and refine the first version Elle (the AI assistant in Aha! software) generates
Test with real scenarios, then publish to production
