Health Diagnosis and Treatment Options

New York, NY

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BestDoctors Aha! Moment

Aha! helps our three product teams capture all initiatives across three product divisions. As a result, the product teams can check status of dependent initiatives, identify areas of concern, and easily create portfolio-level views and roadmaps.

Cara Samia, Product Management Director (Core Services)

About BestDoctors

Best Doctors wants to bring certainty back to health care. We are a health services company providing the right diagnosis and treatment options to 35 million members worldwide. Members who undergo our comprehensive case review process obtain an expert physician's medical report on a USB flash drive, and benefit from the collaboration between the expert and the treating physician. Whether you’re dealing with a chronic condition, questioning surgery, or facing a life-threatening illness, Best Doctors can guide you in the right direction.

We had a problem

Our product team is comprised of three divisions. Each division uses different development cycles to manage product delivery. In the past, it was tough to merge roadmaps between these divisions. We tried to unite roadmaps for some products that use PMP practices with other products that use Agile development practices. But each division did its work differently; several systems were being used to track and monitor progress on interdependent initiatives. As a result, product team members did not have instant access to the latest view of each division’s roadmaps.

Aha! as a solution

Aha! has enabled each team to access the others’ roadmaps and updates on demand. Now, we can pull all of our product releases and milestones into a single view for portfolio level roadmapping. We can also cross-compare delivery dates regardless of which development cycle methodology we use.

Life is good

Today, each team saves extensive time creating roadmaps and checking the status of other divisions’ roadmaps. The transparency in Aha! allows us all to work more effectively. Now, if someone has a question or wishes to see real-time roadmap updates, all they have to do is view these updates within Aha! Because each division uses the same software, terminology and expectations are now uniform across our three product divisions. This has greatly expedited our work.

Because all of our work lives in the same software system, there is no more confusion about what people are working on. This leaves more time for product planning and building what users want.

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