JIRA error "Unhandled error: STATUS=500"

This error is a generic Jira error essentially stating that something is wrong on the Jira server. iIt can mean a few different things.

Examples include:

  • Unhandled error: STATUS=500

  • Unhandled error: STATUS=500 BODY={"errorMessages":["Internal server error"],"errors":{}}

  • Remote error for 'create_feature': Unhandled error: STATUS=500

This error can occur when sending epics and stories to Jira, caused by a bug which was introduced into older versions of the Jira API. The issue will appear when you attempt to populate the Epic Link field in Jira when connecting a newly created epic and story together.

This is known to impact:

It is resolved on:

  • Jira 6.7.14

  • Jira 7.1.4

As this error is tied to the Jira API the only solution is to perform a Jira server upgrade if you are running one of the affected versions and wish to send epics and stories to Jira from Aha!

If you are receiving this error while not sending epics and stories to Jira, or you are not running an affected version, please contact us through support@aha.io and if possible have your Jira admin review your server logs as those often can contain additional information as to what failed on the Jira server.

Aha! Roadmaps
Strategic roadmaps
Jira integration troubleshooting
      Aha! Ideas
      © 2021 Aha! Labs Inc.All rights reserved