June 27, 2015 maintenance notice
Growing Aha! and the New Enterprise+ plan
We have been humbled by the feedback and growth of Aha! We are growing fast, very fast. We feel fortunate to have this opportunity and to work with so many great people and companies who are building innovative products.
Aha! now serves over 20,000 users at many of the world's best known and emerging software and technology companies.
To keep up with the increasing demand for Aha! we are quickly scaling our infrastructure and team. That is why we are using a maintenance window on Saturday, June 27 from 6am to 9am PDT to expand our data center infrastructure. The entire Aha! service (including the API and Ideas portals) will be unavailable during those hours.
This expansion will also enable us to provide additional services that many of you have asked for.
Early next week we will be introducing a new Enterprise+ plan that will be the most exclusive service that we offer. It will include advanced security and backup features and ongoing training services. It will provide our highest level of service for enterprise customers and large organizations who demand the best.
In addition to the features in the existing Enterprise plan, Enterprise+ customers will benefit from the following capabilities and white-glove services:
Data encrypted at rest
Account backup and export
Advanced product training
If you choose to select this plan, you and your product management team will experience a close, personal relationship with us and have access to unparalleled services, insights, and advice.
Concierge service The Enterprise+ plan includes a Concierge service that allows us to provide a higher level of service to a select group of organizations who want us to take a more hands-on, consultative approach. It includes:
Exceptional service from a team of former product managers who lead our Customer Success group
An optional security and operational review with customers who require IT involvement and are broadly deploying Aha!
Onboarding training for the entire team and product hierarchy consultation
Ongoing assistance and co-training for new groups that you add to your account
We want to thank you for taking this journey with us and remind you that if you have any questions about the upcoming maintenance (or would like to learn more about the Enterprise+ plan) contact us at email@example.com. A smart, former product manager, who works on our Customer Success team will respond within an hour or two.