Aha! Knowledge | Knowledge base settings

Your knowledge base settings enable you to configure your publishing workflow and customize the look and feel of your knowledge base.

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This article discusses functionality that is included in the Aha! Knowledge Advanced plan. Please contact us if you would like a live demo or want to try using it in your account.



The Title section is where you can customize the title that will appear in the header of you knowledge base. This header will appear on every page.


The settings in your Authentication settings determine who can access your knowledge base.

  • Public: Anyone with the URL can access your knowledge base.

  • Password: Visitors must enter a password to view your knowledge base.

Publishing workflow

The settings in your Publishing workflow settings determine when changes you make to documents will appear on your published knowledge base website:

  • Publish as you write: Document edits are immediately visible in the knowledge base.

  • Publish after drafting: Draft changes can be published when you are ready.

Customize navigation

Choose what appears in your knowledge base navigation from here. Select from links or buttons, which will appear in your brand color.

To add a navigation item:

  • Click Add Navigation Item.

  • Enter a Title. This is the text that will appear in navigation.

  • Enter a URL. This is the destination of your navigation item.

  • Select a Style. You can choose a link or a button.

  • Choose a Position — left, center, or right.

  • Click Save.




This color setting affects links and buttons in your knowledge base. Click the color icon to select a color or enter your own custom color using a hex code. You can also revert to the default Aha! Knowledge color if you need to.

Upload your company, product, or knowledge base logo here. It will be visible in the upper left corner of your knowledge base website. The optimal size and dimensions for your logo would be 480px by 300px, with a preferred aspect ratio of 1.6:1. Click Remove logo to remove your logo.


Upload a favicon here. It must be .png, .gif, or .ico, and 16x16 pixels. Click Remove Favicon to remove it.